Cleyton Coelho

Experience

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  Powerled Solução em Energia Sustentável

  Feb 2009 - Apr 2011

  Technical Support Technician

  Maintenance of all company infrastructure and provide assistance remote or local to the users.● Installing, configuring and management of Windows 2003 and 2008 servers, and services like DHCP,DNS, WSUS, File Server, Active Directory and Print Server;● Installing and configuring network equipments as Switches and Access Points;● Servers and hardware maintenance;● Software installation for desktops and servers;● Backup routine management using Windows Backup;● Provide local and remote assistance to solve IT issues;● Service Desk Level 1 and 2; Show less

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  Algar Tech

  Apr 2014 - Feb 2016

  Technical Support Analyst

  Responsible for the installation, configuration and administration of local infrastructure and provide local and remote assistance to customers.● Server administration Windows 2008, 2012;● Administration of services as DHCP, DNS, Active Directory and GPOs;● List all IT equipments;● Tickets documentation in intranet with Automídia tool;● Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment;● Elaboration of procedures and improvements in the client’s environment;● Document the active equipment; Show less

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  EficienTI

  May 2016 - Aug 2018

  Technical Support Analyst

  Member of the specialized team, responsible for the installation, configuration and administration of the manageable equipment of several clients.● Server administration Windows 2008, 2012 and 2016;● Configuration and administration of network equipment such as: routers, Switches and firewalls manageable (Cisco, Dell, HP and Fortinet);● Installation, Configuration and Management of virtual machines by Hyper-V 2008/2012/2016;● Participation in projects for implementation and balancing solutions and contingency of network equipment for high performance;● Installation and configuration of Zabbix monitoring service;● Analysis of alerts and graphics generated by the Zabbix tool;● Elaboration of procedures and improvements in the client’s environment;● Document the active equipment; Show less

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  Spassu Tecnologia e Serviços

  Sept 2018 - Jan 2019

  Network Infrastructure Technician L3

  Monitoring and Troubleshooting of Petrobrás Telecom infrastructure.● Dealing with incidents in the backbone and in the National and International Core;● Opening and handling of massive incidents on the backbone;● Monitor network equipment from Cisco manufacturers, Juniper, Enterasys Network;● Perform monitoring and Troubleshooting of MPLS links with the Service Operator;● Troubleshooting of the routing protocols BGP and OSPF with the local team;● Monitor voice Gateway for;● Spectrum CA monitoring tool;● Monitoring and Troubleshooting of Access Points and Cisco and Enterasys Extreme Controllers;● Dissemination of knowledge with training and support to other team analysts; Show less

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  Montreal Oficial

  Jan 2019 - Oct 2020

  Network Analyst L3

  Project to modernize the Data Center and Network infrastructure of the Federal Police of RJ.● Configuration of high availability network for Data Center;● Implementation of Cisco switches Layer 2, Layer 3 and Nexus 3K;● Implementation of switches Ruckus Layer 2 and Layer 3;● Configuration of Vlans, Trunk, EtherChannel, Spanning-Tree, Port-Security, CDP, LLDP, VTP, SNMP, Stacking and static and dynamic routing;● Implementation of redundant vPC, L2 links with LACP, PAgP and L3 with HSRP, VRRP and GLBP;● Implementation and configuration of Zabbix monitoring tool;● Monitoring of link MPLS;● Call opening with the operator with follow-up until the solution of the problem;● Troubleshooting of local and remote network equipment; Show less

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  Amazon Web Services (AWS)

  Oct 2020 - Mar 2021

  Data Center Technician

  ● Problem solving, primary point of contact for all systems and network hardware problems● Maintain a high level of system reliability by prioritizing and resolving issue efficiently● Troubleshoot technical issues on various platforms ranging from systems to networking● Meet shift and on call requirements and response during shift rotations● Install server racks in line with internal SLAs● Data Center point of contact for all High Severity issues● Interact with third party vendors & contractors● Contribute ideas to improve operational efficiency● Project Management, deliver small to mid-scale projects including Data Center rollout● Participate in team meetings for metric analysis and project status updates● Share knowledge with other technical staff on the best practices related to all service owner issues ● Write and enhance technical and operational processes and procedures Show less

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  Logicalis

  Mar 2021 - Mar 2022

  Member of the Project team, responsible for the installation, configuration, administration and troubleshooting of the manageable network devices.● Acting in small, medium and large network and infrastructure projects;● Collection of technical requirements for logical and physical project development;● Evaluation of network topologies, development of network layouts, development of Routing & Switching solutions involving Cisco and Fortinet equipment;● Implementation and support of Cisco Routing and Switching solution projects;● Elaborate and apply procedures for service re-establishment;● Development of project installation, configuration and testing plans;● Design and implement high availability network infrastructure;● Perform advanced troubleshootings of network problems;● Preparation of technical project documentation such as HLD, LLD, NIP, As-Built; Show less

  • Senior Network Analyst

    Jan 2022 - Mar 2022

  • Post Sales Network Analyst

    Mar 2021 - Jan 2022
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  Nexa Tecnologia

  Mar 2022 - now

  Network Specialist

  Member of the Specialized Project team, responsible for the design, installation, configuration, administration and troubleshooting of the manageable Cisco network devices.● Acting in small, medium and large network and infrastructure projects enterprise and industrial;● Collection of technical requirements for logical and physical project development;● Evaluation of network topologies, development of high network layouts, development of Routing & Switching solutions involving Cisco equipment;● Implementation and support of Cisco solution projects;● Elaborate and apply procedures for service re-establishment;● Development of high level project installation, configuration and testing plans;● Design and implement high availability network infrastructure;● Perform advanced troubleshootings of network problems;● Preparation of technical project documentation such as HLD, LLD, NIP, As-Built... Show less