Naren Thota

Experience

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  Freelance

  Jan 2013 - Mar 2016

  Audio Producer
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  Notion Ink Design Labs

  Apr 2014 - Jun 2014

  Intern

  Advertising, marketing and sales.

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  Time Inc. India

  Apr 2015 - Sept 2016

  Ad Production Specialist

  Responsible for scheduling print ad creatives from multiple fashion brands for monthly magazine book-making. This also includes assisting the customer’s designers with print specifications and managing the delicate print schedule.

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  Tenet Advertising and Internal Communication

  Oct 2016 - Jun 2017

  Senior Account Executive

  Managed advertising and internal communication campaigns for a portfolio of accounts by serving as a primary business contact. Responsible for converting inbound leads by evaluating requirements, costing, campaign planning and managing the creative team to execute campaigns and maintaining customer delight.

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  Akamai Technologies

  Sept 2017 - Sept 2023

  Act as a primary point of contact for a named Customer base to own, manage and escalate business & service issues. Align and work closely with the Sales team to manage customer relationships, drive customer satisfaction and achieve business objectives Advocate Customer requirements and expectations within Akamai Manage Contribute to Regional and Global Customer programs Accomplish KPI targets set around responsiveness, proactivity, quality and compliance. Spearheading automation project to reduce manual effort in business report preparation using VBA and APIs. Saved efforts worth 1 FTE and was awarded MVP for Q4 2021. Handled communications to drive participation for award winning(ATD and Brandon Hall 2019) Jyot - India Mentorship Program. Show less

  • Technical Program Manager

    Oct 2022 - Sept 2023

  • Client Services Manager

    Jul 2021 - Oct 2022

  • Client Services Manager, Associate

    Mar 2020 - Jun 2021

  • Account Service Manager

    Sept 2017 - Feb 2020
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  CloudSEK

  Aug 2023 - now

  Customer Success Manager