Andy Mears

Experience

• 

  MicroStrategy

  Jan 2013 - Oct 2020

  - Collated requirements to create detailed technical and business specifications while designing business cases and User Stories to improve product responsiveness.- Maintained a detailed awareness of market conditions to help steer the product development process.- Led and reviewed periodic scrum, sprint planning and retrospective sessions to align development and platform activation activities with end-state expectations and deliverables.- Partnered with stakeholders across Sales, Legal, Marketing and Executive teams to design and executed Go-to-Market frameworks and strategies.- Provided extensive sales enablement support to support attainment of business development targets that contributed to achieving a 12% revenue growth during the Covid-19 pandemic.- Advocated for a high-touch model of client engagement, uncovering opportunities market expansion and improvement and growth across the IT product and CX value chains. Show less - Owned the Strategy and Roadmap for the entire MicroStrategy Cloud portfolio, including a Managed Service and PaaS offerings on AWS, Azure, and Kubernetes.- Curated user feedback and insights to inform the global product vision and uncover opportunities for improvement and increased product release success.- Formulated approaches to improving the migration of on-premise applications to cloud-based infrastructures, contributing to a 400% increase in performance and a 33% reduction in cloud costs.- Navigated all the aspects of product development functions from inception, requirement gathering, MVP formulation, feature creation, to completion and release within time, quality, and budget frameworks. - Innovated a cloud deployment strategy for integrating a legacy software to the cloud as well as converted a perpetual sales model to a subscription-based model. - Delivered presentations to key stakeholders, commercial clients, and corporate executives at industry conferences in both a technical and sales capacity, achieving a 60% revenue growth rate. Show less - Owned the Strategy and Roadmap for a Managed Business Intelligence Service with a $100M run rate.- Headed a team multifunctional team of network engineers, BI administrators, systems engineers, QA experts, and technical account managers for heavy infrastructure changes to a cloud with an over 40 million run rate.- Oversaw all the facets of change management procedures, encouraging staff members for Platform-as-a-Service for optimal environment stability and adherence to compliance standards, such as SOC2, iso27001-2, HIPPA, Privacy Shield, and PCIDSS.- Optimized new processes for customer onboarding, change management, upgrades/migrations, decommissions, service reviews, renewals, and new sales, achieving a 98% renewal rate.- Partnered with internal subject matter experts to iterate new and interactive content, including white papers, marketing materials, and technical guides. Show less Ensure the seamless migration of customer applications from both on-premise to the cloud and private cloud to public cloud providers. Partnered with a skilled technical team in performing migrations for customer success.Key Achievement:■ Augmented customer engagement and retention level with 99% customer renewal rate by serving as a MicroStrategy Cloud trusted advisor to drive customer adoption and revenue growth.■ Identified, prioritized, or resolved customer problems across the entire MicroStrategy cloud stack along with directing professionals during business upgrades and migrations and Managing Service engagements. Show less

  • Senior Product Manager

    Jan 2020 - Oct 2020

  • Product Manager

    Nov 2017 - Jan 2020

  • Business manager/ Associate Product Manager - Cloud

    Jan 2016 - Nov 2017

  • Technical Account Manager - Cloud

    Dec 2014 - Jan 2016

  • Consultant/Technical Support Engineer

    Jan 2013 - Dec 2014
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  Amazon Web Services (AWS)

  Oct 2020 - now

  Senior Customer Solutions Manager - Federal Financial Services - Public Sector

  Serving as a key liaison to a portfolio of Federal Financial Services clients, driving customer success targets across cloud migration and portfolio modernization efforts, where while leading and coaching a team of client-centric AWS technical experts, I successfully:- Conduct requirements analysis to align client requirements to product functionalities and capabilities.- Design and structure project timetables and deliverables schedules; addressing and resolving process and structural challenges.- Direct major enterprise implementations including and AI/ML Platform based on Amazon Sagemaker. Mortgage Document Processing application based on Amazon Textract, and a Ransomware mitigation and recovery vault based on AWS backup. - Align internal teams to project frameworks and outcomes, spearheading collaborative rationalization and roadmap planning efforts to refine key account product features.- Partner with key stakeholders to formulate Cloud Adoption, Migration, and Modernization strategies. - Provide advice and counsel around improving IT processes and Program management techniques- Shape customer IT strategy and roadmap, assessing and reviewing project requirements while overseeing feature development and upgrades to existing functionalities while supporting the implementation of client-side Cloud Customer Centers of Excellence. - Structure AWS Audit and compliance functions for Regulated Financial Services customers based on industry frameworks including SOC2 and FedRamp.- Perform post-implementation and activation reviews to assess product deployment success. Show less