Neha Kant

Experience

• 

  Infosys

  Oct 2012 - Oct 2016

  Senior System Engineer
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  LTI - Larsen & Toubro Infotech

  Nov 2016 - Dec 2018

  Associate Consultant

  • Part of support and enhancement team during the transition of the project from TCS to LTI• Working as OTC Team lead for NAM, EMEA and APAC regions.• Handling priority incidents and service request as well as enhancement track.• Ticket Monitoring and resolution, Effort estimation, Requirement gathering, Project proposal, • •Module status report, Knowledge capture documentation, BPML and BPD preparation.• Creation of various LSMW for data uploading (removal of pricing of a condition record).• Mass change of master data – account assignment group, partner function etc.• Instrumental in reducing ticket and CR backlog.• Handled multiple high priority tickets and ensured timely delivery.• Worked on customized GE landscape – Transplace , Penske , Chemsure processes.• Working on various tools like Service Now, Support Central, and TMS.• Worked as a lead during quarter close activity and handled critical to quarter end incidents.• Handling 4 – 5 support tickets daily.• Received multiple appreciations for successfully reducing entire backlog of tickets and CR’s.• Provided multiple improvement scope to client which got converted in enhancements.• Ensuring timely update of DRS (Document Review System) to avoid compliance issue.• Took on additional responsibility as of team lead coordinator, Practice coordinator, compliance expert. Show less

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  IBM

  Jul 2019 - Sept 2021

  Package Specialist - SAP SCM SD
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  Hewlett Packard Enterprise

  Sept 2021 - now

  Information Technology Developer