Jafry Hisham

Experience

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  Sri Computer

  Aug 2004 - Feb 2005

  Sales Executive
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  Tesco Stores (Malaysia) Sdn Bhd

  Apr 2005 - Dec 2014

  Responsible for the overall project delivery of Group Store systems into Malaysia. Group store system includes Start-of-Day & End-of-Day management, stock receiving & returns, inventorymanagement (stock-take, cycle-count, gap check, etc.), interbranch transfers (IBT), cash-office management, price & promotion management, label printing management, and point-of-sale (POS) modules.Accountable for the integration of Store systems with HQ ERP systems. This includes ensuring SIT & UAT are passed successfully prior to pilot and go-live.Responsible for the review of SIT & UAT test cases to ensure all scenarios are captured.Responsible for the project’s Budget, Scope, and Deliverables of the Tesco Operating Model throughout the project lifecycle that makes store operations more automated and efficient.Managed the workflow direction and tasks of 2 Storeline Technical Consultants, 2 Integration Layer Technical Consultants, as well as Local IT resources involved in the project.Managed stakeholders’ expectations throughout the course of the project.Responsible for the update of the project progress to stakeholders and PMO.Completed 2 project lifecycles which involved Oracle’s ERP such as ORWMS, OReSA, RPM, RMS and GO.Achievements:• Received “Values Award” for outstanding delivery and completion of Storeline project for 42 stores• Received “Values Award” for excellent project team management• Completed a total of 3 project cycles throughout role as IT Project Manager Show less Responsible for the overall IT operations and infrastructure of 40+ Tesco stores throughout Malaysia.Managed 6 direct reports divided into two groups; Project group and Store Support group. Delivered over 30 store projects collectively as a team.Accountable for hardware management, vendor management, and project deliverables of each store.Managed the store PCIDSS compliance as set out by our UK auditor.Lead project to install new POS systems throughout Tesco Stores in Malaysia.Responsible for the delivery of new Cisco Access Points across Tesco stores which provides greater connection reliability for handheld scanners.Proposed and implemented new Symbol scanners effectively replacing outdated Intermac scanners.Developed IT Store Framework which is now being used as a standard documentation and reference for present and future IT implementations across Tesco Malaysia. It is a reference on newstore setup procedure, asset cataloging, and store IT policy. Show less Project Management: Managed, lead, and consulted on the IT infrastructure setup for numerous store formats which include analyzing, designing, structuring and implementing the structured data cabling, data room and network layout based on layout plan and actual site conditions.Technically skilled in setup & configuration of servers, desktops, printers, network equipment such as Cisco and HP Procurve, Access Points, PABX system, Security Access Entry cards, scales, PCT, barcode label printers, etc for new stores.Dealt with various vendors/suppliers/contractors during store setup such as Takenaka, SP Setia, Thak Soon, Wincor, Grand – Flo, NH2, Eureka, Schneider Electric.Handled refits & refresh projects such as store network upgrade/relocation, email Migration from Lotus Notes to Exchange, PC & POS Refresh, server upgrades, etc.IT Project Champion for TUKAR project - a project initiated by the Malaysian government to convert local mom & pop shops to be more innovative and competitive in the retail industry.Gained over 5 years’ experience and knowledge on equipment such as Cisco Routers & Switches, HP Pro Curve Switches, Dell (Windows Server) & IBM Servers (AIX), Symbol & Intermac HHD, Dell& HP PCs, MGE UPS System, Wincor POS System, Weighing scales, etc.Provided training on SOP to end users on new processes.Performed internal audit of store IT hardware on a yearly basis to ensure all assets are tracked and maintained.Achievements & Project Management:• Promoted to IT Technical Manager in July 2010• Promoted to Supervisor in 2007• IT Project Lead for the setup of 7 new Tesco stores• IT Project Manager for conversion of 8 Makro Stores into Tesco• IT Project Champion for TUKAR project Show less To update and upload/download data from HQ to Tesco Stores Nationwide.To monitor network and leased line and report any faulty to respective party.Responsible in checking servers and back up tape so that everything runs smoothly.To communicate with other colleagues from other department and system users from stores to ensure schedules are met in time using Email, phone and whatever means necessary.First level support in problem solving.Responsible in logging problems and requests from users and follow up with them. Show less

  • IT Project Manager

    Apr 2013 - Dec 2014

  • IT Technical Manager - Site Support

    Jul 2010 - Mar 2013

  • IT Technical Analyst - Site Support

    Jul 2006 - Jun 2010

  • IT Operations Support

    Apr 2005 - Jul 2006
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  The Dairy Farm Group

  Jan 2015 - Jan 2018

  Functional Specialist

  Traveled to Asia Pacific countries to understand unique business processes and streamline them using the 'Saturn' retail back-office system.Leveraged Agile Scrum methodology to drive process improvement, enhance system functionality, and increase operational efficiency.Collaborated with cross-functional teams to gather requirements, conduct system testing, and provide training to end-users.Acted as a subject matter expert, providing guidance and support to stakeholders at various levels within the organization.Contributed to the continuous improvement of the 'Saturn' system through user feedback, system enhancements, and bug fixes.Became Project Lead for group back-office system implementation to Health & Beauty Business in Malaysia.Traveled extensively to Philippines to meet-up with development and QA team during project requirements gathering phase to discuss requirements and technically feasibility of the solutionproposedProject Lead for SAP – Saturn integration for the H&B Malaysia and Singapore BusinessHighly involved in SIT and UAT throughout each project lifecycleExperienced in working with multiple reputable SAP consultants in reviewing FSD, and interface development.Achievements:• Pioneers Award for overall delivery of Health & Beauty project• Best Project Team Award 2018• Award & Recognition by Local country IT Team for outstanding delivery of project• Successfully completed 3 full project lifecycles, 2 as project lead Show less

• 

  Smart Tech Tank Sdn Bhd

  Jul 2019 - Jul 2021

  Promoted to Head of Product for outstanding performance and leadership as a Project Manager in aid distribution for the state government.Provided strategic direction for product development, defining the product's vision, feature roadmap, and go-to-market strategies.Led a cross-functional team of more than 20 professionals, fostering a collaborative and high-performance work culture.Implemented Agile Scrum principles, resulting in improved project efficiency, better visibility, and enhanced stakeholder satisfaction. Show less Managed the entire product lifecycle, including requirements gathering, product design, development, testing, and release.Worked closely with customers, conducted user research, and gathered feedback to drive product improvements and meet customer needs.Provided leadership as a Project Manager in aid distribution for the state government project. Headed the coordination of 11 agencies for the 34 aid initiatives introduced by the state government, from requirements gathering to data consolidation.Managed the project of a system used to monitor the number of natural resources mined by a licenseholder.Planned the integration for multiple system integration points with existing systems used by the respective agencies to ensure data is retrieved and sent across various system architectures and databases. Show less

  • Head of Product

    Sept 2020 - Jul 2021

  • Project Manager

    Jul 2019 - Sept 2020
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  Asia Digital Engineering (ADE)

  Aug 2022 - now

  Led the development and management of multiple products, including a B2B marketplace for aviation parts, core Master Data system, and a document management system for the aviation industry.Defined product vision, created strategic roadmaps, and implemented product enhancements to drive revenue growth and customer satisfaction.Collaborated with stakeholders to capture business requirements, prioritize features, and develop user stories for Agile development sprints.Conducted customer feedback analysis to inform product strategy and improve market positioning.Managed product development using Agile Scrum methodology, resulting in improved team collaboration, productivity, and faster delivery of new features. Show less

  • Technical Product Manager

    Jul 2023 - now

  • Solutions Architect

    Nov 2022 - Jul 2023

  • Product Manager

    Aug 2022 - Nov 2022