Andy Ayisi

Experience

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  Sears Home Services

  Jul 2011 - Jan 2014

  Customer Service Representative

  - Provided exceptional customer service over the phone.- Worked under tremendous pressure to assure customer satisfaction.- Listened attentively to customer issues while trouble shooting and creating service orders.- Researched with other departments to ensure customer satisfaction was met in regards to complaint yet making sure action plan was aligned with company policies.

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  Discount Car & Truck Rentals

  Sept 2015 - Oct 2016

  Customer Service Representative

  - Opened and closed rental agreements.- Answered phones and confirmed and make reservations.- Built and maintained relationships with new and existing accounts; bodyshops, car dealerships and corporate clients.- Worked as a team player with staff members to optimize branch productivity.- Critically payed attention to details and planning ahead to ensure cars and trucks were ready as per reservations.

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  Morneau Shepell

  Feb 2017 - Mar 2018

  Senior Benefits Specialist

  - Assisted OTIP(Ontario Teachers Insurance Plan) and CUPE(Canadian Union of Public Employees) members with administration of benefits through Morneau Shepell.- Assisted members across Ontario with new Benefits Enrolment, Life Insurance applications, Life event changes and more.- Explained various coverage details relating to Extended Health care and Dental care benefits.- Advised members on various Life Insurance options available.- Updated members profiles ensuring work status and full time equivalency matched coverage levels and premiums.- Processed approvals and denials of life insurance requests.- Communicated any changes to members profiles through mail and email.- Trained new hires with the day-to-day processes and requirements of the job.- Used software systems such as; Case Manager, Ariel, SharePoint and Touch point for day to day processes. Show less

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  Smart Employee Benefits Inc. ("SEB"​)

  Mar 2018 - Mar 2020

  Operations Analyst

  - Performed various administrative tasks.- Process HRIS file received from clients.- Process Carrier file to be delivered to various insurance underwriters.- Process payroll and direct debit/invoices premium files for premium deductions.- Ensure changes to benefits and individuals' personal information are updated across all systems.- Answer questions and inquiries regarding eligibility and pending claims from internal and external clients.- Closely work with the IT department and Implementation department to ensure innovative platforms are provided for clients to promote an enhanced experience with web interface. Show less

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  Group Force Benefits Inc.

  Jul 2020 - now

  Client Service Professional

  Provide administrative support for Brokers servicing their Client's Group Benefits.Provide support with;Extended Health Care BenefitsDental Care BenefitsVision Care BenefitsDisability BenefitsGroup Life InsuranceAccidental InsuranceTravel InsuranceHealth Care Spending AccountsProvide assistance with implementation of new Group Benefits.Provide assistance with processing new sales and transfer sales.