Marcus Killick

Experience

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  Shred-it

  Jun 2011 - Jun 2012

  Customer Service Representative

  Face to face client contact ensuring that the service levels were met to their satisfaction. Ensuring the secure destruction of sensitive materials without loss to the business.

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  HM Prison Service

  Jun 2012 - Mar 2014

  Prison Officer

  Working within a Young Offenders Institute, worked closely with the more difficult prisoners in association with outside agencies to ensure a suitable care plan was established whilst in custody.

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  British Army

  Mar 2014 - Sept 2019

  Training and Logistics Manager

  Responsible for the provision of training and logistics (in all aspects) to all adults and young adults within the UK cadet forces. • A holder of a DBS (Enhanced) certificate and security clearance.• Engages in regular review of processes and the management of constant improvement and better practice to insure maintenance of quality of services and product.• Working with key users of each process from the MOD and other stakeholders within the supply chain inclusive of both Army and Combined units.• Understand the cost structure of specific supply chains and the impact on the P&L.• Facilitate controls and reviews to insure a routine control of cost.• Provide support to the Head of Logistics by arranging and providing the supply and delivery element from a commercial stand point.• Regularly review Key Point Indicators with management on all levels to insure the understanding of individual causes of under-performance. Put in place a learning principle and guarantee action of identified issues.• Keep track and review KPIs on all orders• Track the speed of delivery and verify possibilities of time optimisation.• Responding to all customer queries in an efficient manner. • Securing premises and monitoring security procedures.• Ensuring the efficient running office procedures.• Supervising the completion of all checks and documentation required by law. • Working with multiple customers at the same time.• Compile accurate and detailed monthly returns on all of the customer bases in a timely manner• Advise and guide customers on yearly training cycles and resourcing issues • Designed and developed structured and demanding courses for adult training • Planned and delivered a package of training on a three week summer period for two thousand young adults • Promulgate and Reinforce policy statements Show less

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  FIRST CHOICE SCAFFOLDING LIMITED

  Sept 2019 - now

  • Head of Health and Safety

    Jan 2023 - now

  • Transport and Safety Manager

    Sept 2019 - Jan 2023