Aitisam Nazar Qureshi

Experience

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  MCB Bank Limited

  May 2012 - Jun 2013

  Phone Banking Officer

  Worked at MCB call center as Phone Banking Officer. It was as an online customer services role that allows to provide customer satisfaction by giving freedom to the customer of operating his day to day banking operations telephonically. Assisting customer inquiries on official MCB helpline. Debit and credit card activations, generation of new requests, complaints and follow up. Updating the customer regarding new products and services.

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  MCB Bank Limited

  May 2014 - Aug 2014

  Remote Banking Officer - Visa Debit Card - Remote Banking Group

  Worked at MCB head office as Remote Banking Officer (visa debit team). My role as Remote Banking Officer was to enhance the customer experience related to Visa Debit card by managing and reducing the number of complaints. Worked in close coordination with concerned departments and call center team in order to find the ways and implement best practices. Managing the complaints of portfolio of 1.6M cards and finding ways to reduce the daily numbers of complaints was the main objective. That was achieved by identification and eliminating the root causes. Bucket size of complaints was reduced more than 50 %. Show less

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  Warid Telecom

  Jun 2015 - Mar 2017

  Corporate Support Officer - Corporate Business and Enterprise Solution

  Worked at Warid Telecom as Corporate Support Officer. Additionally also working as Corporate Account Manager ( sales and services). My role at Warid Corporate Business department is a multi-tasking role comprising of corporate account management, sales and services, back-end support etc. Objective is to provide exceptional corporate sales support services and back-end support to our corporate clients.Responsibilities at Warid Corporate Office includes:• Corporate account management of assigned portfolio. (sales and services)• Processing of new sales request from corporate clients. Preparation of internal documentation, discount/waiver processing from finance and activation from concerned department.• Coordination with the corporate clients through different channels mainly through emails. Handling client requests, issues and inquiries through emails, phone calls and letters etc.• Complete and comprehensive back-end support to corporate managers. Assist sales team regarding client requests.• Customer services to walk-in corporate clients at corporate head office.• Processing of client’s requirement/requests ensuring timely completion. Large number of requests are processed from corporate support team, other requests that need involvement of other department are routed.• Corporate Accounts Management (sales and services) as aasigned.• Before and after-sales support to clients by field visits. Before-sales support includes preparation of documentation, product info etc. necessary for new sales requests.• Managing correspondence between corporate sales team and client.• Maintaining internal data and preparation of reports as required by other departments.• Corporate services requested/required by clients.• Other duties as assigned. Show less

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  Jazz (previously known as Mobilink)

  Mar 2017 - Dec 2019

  Worked at Jazz as Specialist Business Operations. My role at Jazz comprises of providing back-end support to corporate clients and corporate account managers for quality customer support and smooth business operations. Worked at Jazz as Executive High Value Service Recovery. My role at Jazz comprises of providing back-end support to corporate clients and corporate account managers for quality customer support and smooth business operations. Business customer’s requests are received from different channels at BSD operations team for processing and assistance.

  • Specialist Business Operations

    Jun 2019 - Dec 2019

  • Executive High Value - Operations B2B

    Mar 2017 - Jun 2019
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  Ufone

  Sept 2021 - now

  Relationship Manager - Corporate and Priority Services

  • Managing portfolio of PTCL and UFONE Priority /Corporate clients• Building and nurturing strong relationships with Priority / Corporate clients• Serving as the primary point of contact for clients, ensuring satisfaction and addressing any concerns and requests promptly• Collaborating continuously with internal stakeholders for seamless execution and delivery of services• Meeting retention & recovery targets for the assigned portfolio• Adopted proactive complaint management system to enhance customer experience• Proactively identifying new business opportunities • Aiming to enhance customer experience and provide excellent support to reduce churn• Frequent Visits and follow-ups to maintain a healthy relationship Show less