Jose Patiño

Experience

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  Constructora Torres de Sevilla

  Jan 2011 - Mar 2013

  Finishing Inspector

  Person in charge of the quality of the property at the moment of delivery, also the one in charge of introducing the customer to their new property.

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  Grupo Unísono

  Jan 2014 - Jan 2015

  Inbound Customer Service and Sales Representative

  Customer service and sales representative for the campaign of Vodafone Spain.● Supported and resolved incidents of users and drivers at a global level, in one of the most important mobility companies, recognized worldwide. ● Was part of all customer service lines. From TIER 1 to the highest-level TIER 2 with the most critical incidents, handling difficult clients.● Obtained the best results of the proposed KPIs in each line. High performance agent.● Collections/Retention

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  Roger Valladares (Peru)

  Jan 2016 - Jul 2016

  Custome Production Assistant

  Costume production assistant for commercials, I was in charge of each of the details of the actors' clothing, retouching every time it was required.Costume rehearsals.No time limit when the project was quite extensive.

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  Teleperformance

  Jan 2016 - Nov 2017

  Subject Matter Expert

  ● Worked hand in hand with the Assistant Contact Center Manager and campaign director, finding opportunities for improvement in the operation with my expertise and product knowledge. ● Developed training, generating processes that were not mapped by the client. ● Performed calibrations and generated projects together with the quality team, focused on improving the agents' KPIs, especially in the CSAT. ● Achieved the expected results in the area and maintained a good CSAT with the planned action plans. Coordination with other areas of the company. Mostrar menos

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  Sitel Group

  Jan 2018 - Nov 2018

  Technical Support, Customer Service and Sales Representative

  Provided technical support to customers via phone, email, or chat, and assisted with troubleshooting and problem-solving related to our products and services.● Documented all customer interactions, issues, and resolutions in a detailed and organized matter.● Stayed up-to-date with product knowledge and industry trends to provide accurate and relevant support.

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  Teleperformance

  Jun 2019 - Jan 2021

  Business Analyst Quality Assurance

  ● Worked with tables, mapping and data scrubs team to validate the system configuration.● Responsible for writing a test plan, testing cases, and executing test cases and also using test cases to execute and track the defects.● Entered defects and reviewed with the test team before sending out to developers/mapping team and also attending daily defect status calls to track all the existing and new defects.● Conducted regression testing after the defects are fixed and also testing surrounding areas of fixed defect.● Analyzed the existing system to create test cases for business simplification process enhancements and for regression testing.● Responsible for the improvement of their performance, frequently reporting their evolution and improvement throughout feedback sessions.● Coaching sessions with their respective commitments assuring the improvement of their performance based on the KPIs of the company and the guidelines provided by the client. Mostrar menos

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  Alea Global Group

  Nov 2021 - May 2023

  Business Analyst

  ● Managed the development strategy and opening of new markets. ● Managed teams and analyzed the potential of unexplored markets, as well as prospecting them.● Strategic communication between accounts and internal teams.● Identified specific prospects to reach out, with an effective plan for communicating the specific value proposition for their business.● Conducted comprehensive requirement gathering sessions with stakeholders to elicit business needs, documented requirements, and facilitated prioritization discussions to ensure alignment with project objectives. Mostrar menos

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  Markets Group

  Oct 2022 - Nov 2022

  Client Relations Manager | Private Wealth - LatAm

  ● As primary liaison, responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.● Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.● Developed strong working relationships with assigned clients and FIS resources.● Served as the primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries. Mostrar menos

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  Lean Solutions Group

  Jul 2023 - Oct 2023

  Business Development Executive

  ● Implement sales strategy, cold calling, cold emailing, CRM (HubSpot) and LinkedIn to potential customers.● Conducted in-depth analysis of business processes, identifying areas for improvement and providing recommendations to enhance efficiency and effectiveness.● Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with organizational goals and objectives.● Utilized data visualization tools (e.g. Hubspot) to create insightful reports and dashboards, enabling stakeholders to make data-driven decisions.● Led stakeholder meetings and facilitated workshops to elicit requirements, prioritize features, and drive consensus among diverse teams. Mostrar menos

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  BeGlobal

  Jan 2024 - May 2024

  Business Analyst | SDR | Account Manager

  BeGlobal is a powerhouse of sales expertise, we specialize in refining sales processes, obtaining qualified meetings every month for your business, building high-impact sales and propelling revenue growth.● Manage sales efforts, leveraging industry expertise and client relationships to drive revenue growth.● Manage multiple projects and assist in large system initiatives/enhancements concurrently, preparing business case proposals, providing business specifications, project planning.● Collaborate with internal teams to optimize product offerings and enhance customer experience.Work closely with cross-functional teams to align sales strategies with product development and marketing efforts, ensuring a seamless and cohesive approach to serving clients and enhancing the overall customer experience.● Customize solutions to match the unique requirements of each client, demonstrating a commitment to delivering value and fostering long-term partnerships.● Create clear and comprehensive requirement documents, including functional and non-functional requirements, use cases, and user stories. Ensure that requirements are detailed, well-structured, and traceable. Mostrar menos

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  Bilingual

  Jan 2024 - Nov 2024

  Business Development Representative | Account Manager

  ● Manage sales efforts and client relationships to drive revenue growth within Bilingual.● Cultivate and nurture client relationships, providing tailored solutions to meet their specific needs.● Collaborate with internal teams to optimize product offerings and enhance customer experience.● Work closely with cross-functional teams to align sales strategies with product development andmarketing efforts, ensuring a seamless and cohesive approach to serving clients and enhancingthe overall customer experience.● Customize solutions to match the unique requirements of each client, demonstrating acommitment to delivering value and fostering long-term partnerships. Mostrar menos

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  Cresta

  Nov 2024 - now

  Recruitment Coordinator

  At Cresta, we have established ourselves as a key player in the construction and design staffing industry. We stand out by providing effective solutions that drive our clients' success.We have achieved an impressive 95% talent retention rate, helping our partners reduce staffing costs by up to 70% while significantly accelerating project delivery.Our impact:●We provide architects with professional drafters.●We equip designers with expert 3D renderers.●We connect contractors with experienced project managers.●We assist subcontractors with specialized estimators.Cresta: Your strategic partner for maximizing efficiency and results in every project. Mostrar menos