Silvia Kozakova

Experience

• 

  Thon Hotels

  Jun 2011 - Jul 2011

  Housekeeping
• 

  Kaufland Slovenská republika v.o.s.

  Dec 2011 - Mar 2014

  Cashier (part time)
• 

  Sea chefs Human Resources Services GmbH

  Jun 2014 - Sept 2014

  Cabin Stewardess

  - maintained the cleanliness and sanitation of guests rooms, public areas, prepared bed linen, communication with guests

• 

  HOTEL PANORAMA RESORT **** ŠTRBSKE PLESO - High Tatras - Slovakia

  Oct 2014 - Apr 2015

  Receptionist (part time)

  - daily tasks at front desk – check in, check out, creation of reservations, answering phones, e-mail communication, training new staff, handling of complaints

• 

  NH Hotel Group

  Jun 2015 - Dec 2018

  - hired and trained new Front Desk and Wellness staff- oversaw the daily operations of Front Desk and Wellness area- administrative and financial duties - daily reports, rooming lists, office supply inventory, cash control handling- prepared the shift plans and holiday planning for team of 10 people- month end invoicing- commission check in Onyx- Manager on Duty shifts during weekends – supervision of 4 service departments, responsibility for problem solving, assisting during events organized, providing site inspections for potential clients – groups/events Show less

  • Assistant Front Office Manager

    Jun 2017 - Dec 2018

  • Front Office Supervisor

    Jan 2017 - May 2017

  • Front Office Agent

    Jun 2015 - Dec 2016
• 

  Martin-Brower of Canada Co.

  Feb 2019 - Mar 2019

  Office Assistant

  - prepared driver´s logs in XRS- processed payroll in Kronos- analysis of discrepancies in temperature records in Verofresh system- administrative support duties as applicable including file maintenance- delivery notification calls with stores

• 

  NH Hotel Group

  Jun 2019 - May 2020

  Conference Organizer

  - handled incoming function space requests and all assigned group segments according to NH standards- prepared initial proposals, checking and evaluating the booking status, prepared contracts adhering to cancellation, deposit standards & policies- created service order and group finalisation orders to guarantee smooth run of operation- participated in in-house sales functions such as site-inspections, client events- set-up and participation at pre-con meetings for corporate meetings- planned, co-ordinated and held pre-con meetings and exit interviews Show less

• 

  Avnet Abacus

  Sept 2020 - now

  Inside Sales Representative

  - preparing offers and quotations in order to respond to customers inquiries and follow up in order to maximize order entry in cooperation with external sales- booking and checking customer’s orders (i.e. part numbers, prices, delivery payment terms, address, other major information) - performing backlog management (monitoring of orders, shipping dates, price changes, etc.)- Interfacing with internal support groups like Customer Service, Purchasing/Procurement, Warehouse, Credit & Collections, Quality - managing customer concerns and claims and register in the applicable system Show less