Neonidh Singh, Public Trust Clearance

Experience

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  Geek Squad

  Oct 2018 - Dec 2023

  PC/Mac Technician

  • Provided support for hardware computing; including, but not limited to: hard drive, memory, battery, fans, display, and peripheral connections for both Mac and Windows• Provided support to iPhone users as an Apple Authorized Service Provider (AASP) to include, but not limited to, troubleshooting iOS, conducting backups, whole unit replacements, mail-in repair orders, and replacing parts such as batteries, screens, speakers, and cameras.• Troubleshooted and fixed issues regarding MS Office 2007-2019 and 365 for PC and Mac. Provided support for fixes regarding Outlook and mail for clients on these Office platforms.• Worked with Geek Squad ticketing system to document all work performed and created tickets to have better communication with clients both on paper and on devices.• Contacted clients and provided demonstrations on the work that was done on their machines and answered any questions professionally on all levels of the organization• Conducted new PC and Mac setup’s with installations of necessary software, mail, anti-virus, and security patches on each device• Troubleshooted wired and wireless VPN connections for desktops, laptops and mobile devices Show less

• 

  Occam Solutions, Inc.

  May 2020 - May 2021

  Service Desk Technician Tier I

  Primary Client: National Institute of Child and Human Development (NIH/NICHD)

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  DLH Corporation

  May 2021 - now

  DLH Corporation, Previously GRSiPrimary Client: National Heart, Lung and Blood Institute (NIH/NHLBI)• Created and deployed policies, scripts, and configuration profiles.• Developed and implemented policies for in-place upgrades for macOS. • Created and deployed the CIS security baseline to our environment• Created and maintained Jamf server backups• Updated methodologies from previous engineers to allow for more efficient and effective policy deployments• Orchestrated knowledge sharing sessions with the service desk and the customer in order to ensure that optimal support could be provided• Facilitated NIH working with Jamf Connect team toward Azure AD Mac PIV authentication.• Installed and upgraded Jamf Software Server/JSS, Apache Tomcat, and MySQL. Show less

  • Mac Systems Engineer 

    Jan 2024 - now

  • Service Desk Technician Tier III

    Jan 2023 - Jan 2024

  • Service Desk Technician Tier II

    May 2021 - Jan 2023