
Nachelli Delgadillo Ornelas
SALES MANAGER – FINANCIAL ASSISTANT

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About me
Customer Operations Manager | Driving Operational Efficiency and Customer Satisfaction
Education

Universidad La Salle, A.C.
1998 - 2010Bachelor of Business Administration (BBA) Business Administration and Management, General
Experience

IB Service, SA
Feb 2000 - Jul 2002SALES MANAGER – FINANCIAL ASSISTANT• Served as provider, trader and agent.• Generated profits for new investors in FOREX Market in 15%.• Developed and designed special courses in Marketing and Finance for new financial assistants.• Responsible for new accounts in Switzerland.

Villaautos Aragon SA de CV
Feb 2003 - Mar 2005FINANCIAL & INSURANCE BUSINESS MANAGER• Developed and implemented strategic marketing plan for business.• Increased client base in 60% in the first year of opening. • Responsible for opening new markets and created outside sales teams.• Developed new product introductions getting profits for $1.8 mill in the first year.• Responsible for the establishment of the ISO -9001 in sales areas and customer service. Getting the certification as a Dealer for General Motors.

Iztacalco Motors SA de CV
Mar 2005 - Jun 2006FINANCIAL & INSURANCE BUSINESS MANAGER• Analysis and negotiation in business development and strategic planning for inventory purchases. • Responsible for field sales team. Increase GMAC sales in 35%• Created business plans for increase customer satisfaction, 30% of the clients returned to the dealer. • Developed and implemented several new techniques and programs successfully.

Cultural Care Au Pair
Jun 2006 - Jul 2008AU PAIR• Attending Truman College for 16 hours per week in addition to working 45 hours per week.• Au-pair program. Provide flexible in-home care and personalized child supervision.

Philip Morris México
Aug 2008 - Feb 2016• Increase volume 22% and SOM 1.2 pp vs previous year in OXXO• Influencing customers to achieve the successful implementation of agreements concluded in key corporate accounts national, principal OXXO.• Achieving excellence in execution at point of sale and the results business through employee chains and Advisors deal. • Ensure alignment of strategies and key account implementation, serving as an effective channel of communication between key accounts, sales force and the National Management PMM Key Accounts • Identify new customers who may fit into the category and make an approach, in order to negotiate a new PDV for PMM. Show less
Key Account Executive
May 2012 - Feb 2016Business Supervisor
May 2010 - Apr 2012Business Advisor
Aug 2008 - Apr 2010

Café Punta del Cielo
Jan 2017 - Dec 2017Key Account Manager• Management of the company's key accounts in the self-service channel: Sams, Walmart, CityFresko, Comercial Mexicana, Soriana, Chedraui, UNAM Store, Liverpool, HEB, Sanborns, Casa Ley; Guaranteeing the correct monitoring of purchase orders, inventories and deliveries.• Generate, establish and direct commercial strategies and active participation in negotiations with customers / buyers of each chain.• Forecasting, monitoring of sales indicators, sell in / out.• I work with a prosecution team at the National Level to guarantee the accommodation and filling on the shelf. Presence of Brand and management of additional orders in POS.• Increase of 26% vs AA, and 10% and 15% vs MA in Retail in recent months Show less

Havaianas
Feb 2018 - Jun 2020KAM
Autónomo
Dec 2018 - Aug 2024Consultor financiero y patrimonial
Teleperformance
Nov 2020 - Aug 2022Supervisor de operacionesSupervisor de operaciones para campañas de atención a USA

Santander
Aug 2022 - Jul 2024Customer Operations Manager
Jul 2023 - Jul 2024Supervisor
Aug 2022 - Jul 2023

Solera Holdings, LLC.
Aug 2024 - nowSDR Manager
Licenses & Certifications

Certification in Stock Exchange
Bolsa Mexicana de ValoresFeb 2000
Business F&I
GMAC BankFeb 2003
Volunteer Experience
Assistant
Issued by Chicago Match Race Center LLC on Jun 2007
Associated with Nachelli Delgadillo Ornelas
Languages
- enEnglish
- spSpanish
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