Nachelli Delgadillo Ornelas

Nachelli Delgadillo Ornelas

SALES MANAGER – FINANCIAL ASSISTANT

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  • Timeline

  • About me

    Customer Operations Manager | Driving Operational Efficiency and Customer Satisfaction

  • Education

    • Universidad La Salle, A.C.

      1998 - 2010
      Bachelor of Business Administration (BBA) Business Administration and Management, General
  • Experience

    • IB Service, SA

      Feb 2000 - Jul 2002
      SALES MANAGER – FINANCIAL ASSISTANT

      • Served as provider, trader and agent.• Generated profits for new investors in FOREX Market in 15%.• Developed and designed special courses in Marketing and Finance for new financial assistants.• Responsible for new accounts in Switzerland.

    • Villaautos Aragon SA de CV

      Feb 2003 - Mar 2005
      FINANCIAL & INSURANCE BUSINESS MANAGER

      • Developed and implemented strategic marketing plan for business.• Increased client base in 60% in the first year of opening. • Responsible for opening new markets and created outside sales teams.• Developed new product introductions getting profits for $1.8 mill in the first year.• Responsible for the establishment of the ISO -9001 in sales areas and customer service. Getting the certification as a Dealer for General Motors.

    • Iztacalco Motors SA de CV

      Mar 2005 - Jun 2006
      FINANCIAL & INSURANCE BUSINESS MANAGER

      • Analysis and negotiation in business development and strategic planning for inventory purchases. • Responsible for field sales team. Increase GMAC sales in 35%• Created business plans for increase customer satisfaction, 30% of the clients returned to the dealer. • Developed and implemented several new techniques and programs successfully.

    • Cultural Care Au Pair

      Jun 2006 - Jul 2008
      AU PAIR

      • Attending Truman College for 16 hours per week in addition to working 45 hours per week.• Au-pair program. Provide flexible in-home care and personalized child supervision.

    • Philip Morris México

      Aug 2008 - Feb 2016

      • Increase volume 22% and SOM 1.2 pp vs previous year in OXXO• Influencing customers to achieve the successful implementation of agreements concluded in key corporate accounts national, principal OXXO.• Achieving excellence in execution at point of sale and the results business through employee chains and Advisors deal. • Ensure alignment of strategies and key account implementation, serving as an effective channel of communication between key accounts, sales force and the National Management PMM Key Accounts • Identify new customers who may fit into the category and make an approach, in order to negotiate a new PDV for PMM. Show less

      • Key Account Executive

        May 2012 - Feb 2016
      • Business Supervisor

        May 2010 - Apr 2012
      • Business Advisor

        Aug 2008 - Apr 2010
    • Café Punta del Cielo

      Jan 2017 - Dec 2017
      Key Account Manager

      • Management of the company's key accounts in the self-service channel: Sams, Walmart, CityFresko, Comercial Mexicana, Soriana, Chedraui, UNAM Store, Liverpool, HEB, Sanborns, Casa Ley; Guaranteeing the correct monitoring of purchase orders, inventories and deliveries.• Generate, establish and direct commercial strategies and active participation in negotiations with customers / buyers of each chain.• Forecasting, monitoring of sales indicators, sell in / out.• I work with a prosecution team at the National Level to guarantee the accommodation and filling on the shelf. Presence of Brand and management of additional orders in POS.• Increase of 26% vs AA, and 10% and 15% vs MA in Retail in recent months Show less

    • Havaianas

      Feb 2018 - Jun 2020
      KAM
    • Autónomo

      Dec 2018 - Aug 2024
      Consultor financiero y patrimonial
    • Teleperformance

      Nov 2020 - Aug 2022
      Supervisor de operaciones

      Supervisor de operaciones para campañas de atención a USA

    • Santander

      Aug 2022 - Jul 2024
      • Customer Operations Manager

        Jul 2023 - Jul 2024
      • Supervisor

        Aug 2022 - Jul 2023
    • Solera Holdings, LLC.

      Aug 2024 - now
      SDR Manager
  • Licenses & Certifications

    • Certification in Stock Exchange

      Bolsa Mexicana de Valores
      Feb 2000
    • Business F&I

      GMAC Bank
      Feb 2003
  • Volunteer Experience

    • Assistant

      Issued by Chicago Match Race Center LLC on Jun 2007
      Chicago Match Race Center LLCAssociated with Nachelli Delgadillo Ornelas