Fernanda Teixeira

Experience

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  Zup Innovation

  Jun 2018 - Dec 2019

  Corporate Travel Manager

  • Financial management to control corporate travel costs, aiming at resource optimization. • Negotiation of corporate apartment rental contracts for cost effectiveness.• Audit of travel expenses and reimbursements, data integration in BI platform.• Ensuring compliance with travel policies and financial controls. • Management of invoices and payments related to travel, hospitality, and reimbursements. • Identification and engagement with new travel, hospitality, and rental property suppliers.• Proposal of improvements in purchasing and payment processes. Show less

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  Sankhya Gestão de Negócios

  May 2020 - Jan 2021

  Customer Service Consultant

  • Address customer queries related to management and processes.• Provide guidance and apply management best practices.• Ensure proper handling and functionality of Sankhya Om and Jiva.• Test and simulate incidents in the modules that compose the Sankhya ERP.• Suggest application improvements when necessary.• Test screens in databases to report potential bugs to the industry.• Interpret customer processes to identify needs.• Recommend process improvements.

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  BB Administradora de Consórcios S.A.

  Jan 2021 - May 2021

  Sales Representative

  • Consortium Consulting• Agribusiness• Large Companies• Customer Management• Market Analysis• Sales Strategies• Customer Relationship Management (CRM)• Financial Planning

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  Zup Innovation

  May 2021 - Apr 2024

  Agile Consulting and Team Management:• Specialization in Scrum Master, Kanban, Lean Thinking.• Facilitation of agile dynamics such as Planning Poker, Definition of Ready (DOR), Definition of Done (DOD), Behavior-Driven Development (BDD), Test-Driven Development (TDD), and Plan-Do-Check-Act (PDCA).• Maximization of product value through Product Backlog and Product Vision.• Management of 9 teams and 11 squads.• Stakeholder management to handle diverse expectations and needs.• Agile consulting for Product Managers and Product Owners.• Career coaching and situational analysis for problem resolution.Financial and Budget Management:• Use of Power BI for effective budget management, billing, and control.• Budget control with a monthly budget of 800k and an annual budget of 9 million.• Revenue management, billing, and recognition with clients.• Identification and capitalization of business opportunities in Product Design, SRE DevOps, Software Engineering, Frontend, and CRM Dynamics.• 15% increase in staff and team formation for specific challenges.Systems Implementation:• Monitoring and supervision of platform deliveries.• Use of data analysis for strategic decision-making.• Implementation of automations to increase operational efficiency.• Significant results with CRM Dynamics: 60% reduction in Recall Rates, 40% reduction in Call Duration, 20% improvement in SLA, and cost reduction with new platform. Show less

  • Team Lead/ Product Manager/ Scrum

    Aug 2022 - Apr 2024

  • Product Manager

    May 2021 - Aug 2022
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  Deal

  Jul 2024 - now

  Squad Lead/ Product Owner

  Currently, I work as a Product Owner and Squad Lead in a consultancy, where I am responsible for the entire product development lifecycle and technological solutions. My main activities include: • Backlog Management: • Roadmap and User Stories: • Career Management and Recruitment: • Financial Health and Budget Management: • Stakeholder Management: • Agile Methodologies:With a focus on results and improving the customer journey, we apply an Agile approach to ensure the team delivers continuous value, meeting deadlines and quality goals. I have solid experience in creating scalable and high-impact solutions for the market Show less