David Dando

Experience

• 

  QinetiQ

  Jan 1999 - Jan 1999

  IT Contractor

  Brought in on a contract basis to undertake a major Software upgrade for the (MOD) 'Defence Evaluation and Research Agency' Farnborough site. In short time, made 'Team Lead' - responsible for overseeing a small team, delegating tasks and ensuring project timelines were being met.

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  Royal Mail

  Jan 1999 - Jan 2002

  Technical Support

  Providing technical support for Royal Mail's huge suite of business systems and proprietary applications, spanning across a complex and vast network comprising of 120 Domains.

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  DXC Technology

  Jan 2002 - Jan 2003

  System Test Engineer

  CSC/DXC is a leading provider of consulting and outsourcing solutions to blue chip clients across all major industry sectors in the UK.I undertook System and Acceptance testing on new Software solutions, including build of relevant test cases, scenarios and environments.

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  Wincor Nixdorf

  Jun 2004 - Apr 2008

  Technical Consultant

  Wincor Nixdorf is one of the world’s leading providers of IT solutions and services to retail banks and the retail industry.Responsible for software Implementations into highly secure data centers for some of the UK’s largest retail banks. Technical Support for VIP sites, including ATM’s, ATM hosts, and ATM monitoring software. Conducting upgrades on production systems. Creation of test plans, scenarios and documentation using Mercury/Test Director. Technical Pre-Sales support. Assisting with systems architecture. Undertaking product Demonstrations at dedicated trade fairs/seminars and customer sites across Europe. Show less

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  Infor

  Apr 2008 - Jun 2016

  Senior Technical Support Consultant

  Infor is an enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide. Provided senior level Technical Support for the Infor ERP 'SunSystems' product, working mainly with Infor's largest and most prominent customers.Made official Infor mentor, involved with training and mentoring new staff, assisting with training of colleagues in other European offices.

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  WorkForce Software

  Jun 2016 - Dec 2017

  Technical Consultant

  WorkForce Software, LLC develops cloud-based workforce management software solutions for mid and large size company's internationally.Working in the Professional Services Department as a Technical Consultant. Designed and Implemented system integrations between customer finance solutions and the WorkForce/WFM system.Directly involved with ‘new customer’ engagement, gathering customer requirements, working with BRD’s, creating SDD's, demoing and testing new and existing solutions. Show less

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  Travelport

  Jan 2018 - Jan 2020

  Technical Optimization Consultant

  Working as part of a small dedicated team created to work on ‘key’ customer accounts.Travel to meet with and engage with new and existing key customers to maintain and enhance relationships, involved with mainly high priority, focus or re-contract customers and retention activities.Undertake Business Analysis and understand customers current needs and requirements, translating these into actionable points and account plans for Senior Management review.Become customer advocate and assist in the resolution of long term issues or customer pain points.Monitor the performance of assigned customers through reporting tools, using the results for recommendations and to assist in maximizing customer efficiency, productivity and revenue contribution.Provide and implement technical recommendations to optimize customer workflows.Post-sales tactical development and implementation support. Show less

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  Dyanix

  Jan 2020 - now

  Dyanix are a a leading solutions provider in the broad area of digital transformation.I work closely with the Director of sales and BDM's within the UK/EMEA providing Pre and Post sales support for a number of Digital transformation solutions offered by Dyanix.

  • Sales Enablement Specialist

    Jun 2023 - now

  • Solutions Consultant

    Jan 2020 - Jun 2023