Carlos Gámez

Experience

• 

  Foxconn

  Jan 2009 - Jan 2011

  Técnico de soporte y mantenimiento correctivo y preventivo
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  Teleperformance Mexico

  Jun 2012 - Aug 2018

  I coordinate my Desktop Support team from Guadalajara, I had 2 sites in charge with more than 1000 workstations per site. I had 8 Desktop Support Specialist in my team. •Second level Support Experience attending different staff members (specialist, Coordinators, managers, directors, VPs) •Planning operation distribution of our 8 customers in Guadalajara, Capacities (Assets, Desktop configurations, IP Phones configurations, network configurations)•Active Directory Management. OU’s, User Accounts, permissions, security groups, local policies, GPO policies.•Windows 7 migration domain project for more than 2000 workstations.•Exchange email project migration with more than 100 users.•Antivirus McAfee ePO administration.•WSUS administration ( OS Patching) •Hardening implementations.•Project of PBX change in our infrastructure, IP Phones configuration.•Project to implement Pcs (Software and Hardware) and IP phones configuration to new Client. Coaching to the IT Specialist to assist different kind of issues.•Massive replacement equipment in Guadalajara. Show less Assisting resolution of more than 200 tickets per month, 1000 workstations for maintenance.•Email configuration (Outlook, Thunderbird) exchange, pop 3, IMAP•Operation System installation, Windows XP, Windows 7, Windows 8.•Norton Ghost. To image implementation.•Cloning by network.•IP Phones configurations.•Troubleshot for networking issues.•Client software installation, implementation and fixes.•Patching network nodes.•Local policies implementation by hardening.•Printer server management.•Ms Office 2003, 2007, 2010 and 2013, Std, Proffesional, Enterprise. •Open Office•Libre Office Show less

  • IT Support Coordinator

    Jun 2015 - Aug 2018

  • Desktop Support Specialist

    Jun 2012 - Jun 2015
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  Softtek México

  Aug 2018 - Jan 2019

  System Administrator

  Administration of Linux, Unix and Windows servers Solving issues related with disk space, memory usage, user permissions, server down, web server issues. Monitoring alerts using HPSM and sitescope. Active Directory Management. OU’s, User Accounts, permissions, security groups, local policies, GPO policies. Powershell scripting. Use of VmWare for creation and administration of virtual machines.

• 

  Alorica

  Aug 2019 - Mar 2021

  IT Assosiate
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  Wipro

  Mar 2021 - Apr 2022

  Service Desk Administrator
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  Kueski

  Apr 2022 - now

  IT support engineer II