Johnne Lopes

Experience

• 

  Atos

  Nov 2015 - Jan 2019

  Working as a bodyshop employee in the Enel Brazil IT, providing analysis to the data for the identity management team doing analysis for the new employees and former employees access management. Rising tickets and requirements as needed for the Argentina and Italy support teams and tasks related. Working in the client Enel Brazil supporting IT services as software and hardware for the computers and fixed phone malfunctions and leadering the hardware refresh project. Working in IT Services in Coca Cola Brazil client, supporting the local IT team with incidents about software, like operating systems, applications, VPN, VOIP and video conference technology, hardware(dealing with corporate phones crashes and configurations, as well as laptops and desktops)and daily requests on onboarding of Coca-Cola associates and tasks relate to backup. Working as IT Support Analyst in Rio2016 Committee client supporting the local team on headquarters and supporting the team on the competition and non-competition venues(Hotel) providing services of softwares configurations, installations and repairs as well as e-mail configuration on corporate mobile phones, video conferece support connecting the client to the IOC(International Olympic Committee) in other sites like Barcelona, Switzerland and government representatives in Brasília.

  • Information Technology Support Analyst

    Jul 2018 - Jan 2019

  • IT Support Analyst

    Jul 2017 - Jun 2018

  • IT Support Analyst

    Jan 2016 - Jul 2017

  • IT Support Analyst

    Nov 2015 - Nov 2016
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  Morning Star Consulting

  Jan 2019 - now

  Analyst