Juliann Brice-Armstrong

Experience

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  Red Canoe Credit Union

  May 1989 - Mar 1999

  Teller Services Manager & Staff Trainer

  Supervised department of 36 tellers and call center staff. Managed, developed, and delivered all employee and department trainings. Participated in executive team meetings and committees as a member of the management team.

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  Salal Credit Union

  Mar 1999 - Feb 2004

  Service/Sales Training Manager

  Developed and implemented employee development training strategies. Created and developed all training programs and managed staff training activities for all employees. Created and implemented a cutting-edge online training program.

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  TwinStar Credit Union

  Feb 2004 - now

  Designed, created, implemented and currently manage Bright Solutions University, TwinStar’s Corporate University that includes a degree program in numerous areas of study. Manage all employee development education and training through the University including: professional development, management development, leadership development, and strategic development. Consult and collaborate with lines of business leaders to identify performance gaps, conduct performance needs assessments, and develop training strategies to improve employee performance. Apply adult learning methodologies and ADDIE/SAM instructional design principles to develop and deliver training, including instructor led classroom, virtual classroom, eLearning courses, video courses, microlearning courses, infographs, and performance support/job aids. Utilize Kirkpatrick’s four levels of evaluation to measure training effectiveness and ROI impact. Oversee the research, recommendation, and implementation of training software, learning technologies, equipment, and training materials/courses. Represent the Employee Development Department as a stakeholder on enterprise level project management teams. Show less

  • eLearning Program Manager

    Feb 2023 - now

  • Corporate University Dean/Administrator

    Feb 2004 - now

  • Employee Development Manager

    Feb 2004 - Mar 2010
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  The Paragon Consulting Group

  Mar 2010 - Mar 2014

  Account Executive

  Manage outside sales of Paragon University and customer supportConducted vendor risk assessments and vendor risk rating reviews for Paragon clients TwinStar's Corporate University Dean/Administrator (see duties of current position)