Experience

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  Grupo de produção integrada - gpi

  May 2006 - Jul 2007

  Researcher and consultant

  - SGO (Quality Management System) development and implementation – combining various management elements: processes, measurements, quality control, Information Technology, competence and internal strategies in accordance to ISO 9000.- Process optimisation projects in the Demand and Load Management processes and the Marketing and Communications processes.- Support implementation of SIGA, a supplier and agents portal for information exchange and relationship management.- Strategic Service Management Course - Assistant Teacher. Show less

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  Ons - operador nacional do sistema eletrico

  Jul 2007 - May 2010

  - Modelling and development of the supporting system for the new facilities Integration into the Power Grid processes (Generation, Transmission, Distributers, Import/Export, Large Consumers and Dams).- Responsible for the Power Grid’s incorporation of new Facilities in Generation or Transmission.- Impact analyzes of each new Generation facility in the Power Grid.- Coordination of the Electricity Generation Facilities Classification process.- Development of procedures and routines for the Integration of Electricity Distributors, Import/Export Agents, Large Consumers, and Hydroelectric-plants and Dams.- Support for the Power Grid Members Assemblies organization.- Development of SQL management reports. Show less

  • Business Process Engineer, Accounting and Contract

    Oct 2009 - May 2010

  • Business Process Engineer, Strategic Relationship with Agents Group

    Jul 2007 - Sept 2009
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  Selwood housing

  Apr 2013 - Feb 2015

  Business system analyst

  Business process reviews, coordinating 3rd party software implementation, and development and enhancement of the SQL reports to support performance management in the organization, including:- Business Process Review of Tenant Satisfaction. The focus of the review was to define the organizational approach to tenant satisfaction, combining multiple isolated initiatives into one strategy. The review also encompassed the analysis of support systems and the creation and measuring of satisfaction KPI.- Community Engagement support software. Interacting with the software supplier and the organization IT infrastructure provider to ensure compatibility with existing systems. - Definition and implementation of KPI and other indicators for monitoring the performance of a new repair subsidiary, Silcoa. - Business Process Review of Lifelines. The focus of the review was to optimize the usage of the support systems and to identify and create performance reports. Show less

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  Dyson

  Mar 2015 - Feb 2022

  Manage Quality System performance and compliance to international standards including:- Supports the Automotive Quality System activities to ensure to achievement and maintenance of ISO 9001 and IATF16949 certifications and other required certifications- Ensures that Quality System policies, procedures and practices are clearly communicated and understood within the category- Lead Internal Auditor ISO 9001: 2015- Supports the Automotive Internal Quality Audit Program. Including Findings, Corrective & Preventive Action programs to ensure that all findings and issues are being addressed effectively and in a timely manner and in agreement to the Quality Targets and Procedures- Manage and lead Quality initiatives such as APQP and PPAP documentation record- Monitor the Automotive Quality System to ensure that the system is up to date and in line with applicable international and industry standards, as well as compliance to internal performance metrics Show less Responsible for managing improvement projects in product development processes, including: - Support implementation of the Quality Management System for the automotive category in alignment with ISO 9000, IATF 16946 and APQP.- Mapping of Quality Product Development processes, defining the basis for the Product Development Process Architecture for consumer goods.- Deployment of the Business Process model, including adoption from process owners and stakeholders.- Process optimisation projects in Product Cost, Test and Verification Management, and Prototyping.- Reintroduction of Teamcenter and NX super users as forums for discussion of best practices.- Support of Teamcenter upgrade. Show less

  • Lead Quality Assurance Engineer

    Jan 2020 - Feb 2022

  • Quality Systems Engineer, Automotive

    Nov 2018 - Dec 2019

  • Business System Analyst - Product Development

    Mar 2015 - Nov 2018
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  Chargepoint

  Feb 2022 - Sept 2024

  Senior quality systems engineer

  - Responsible for product homologation and process certification for the EuropeanMarket including MID/MIR, Eichrecht, EV Ready and DEKRA certifications.- Managed the Telematics QMS to ensure achievement and maintenance ofISO9001:2015.