Experience

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  Accenture

  Mar 2002 - Apr 2019

  Service delivery lead

  Various roles - Team lead, Operations Manager, Transformation Manager, Portfolio Lead, Service Delivery Lead.Coordination of the teams, deal management (contract, finance, business continuity plan, validation of the monthly reporting), people agenda, operational activities for the client (contact for audits, escalations, SLAs, implementation of new projects, change requests, continuous improvement process, billing). Stakeholder management, process standardization and automation, compliance, service level agreements, performance, business outcome indicators, quality, continuous improvement, business excellence standards, analytics, sales support, cost to serve. Review of new client solutions. Member of Prague Leadership team. Show less

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  Crown worldwide group

  Apr 2019 - Jun 2021

  Senior manager emea global business services

  Responsible to identify and integrate new processes into the new shared services in the CZ, leading the transition projects and supporting the cross-functional business units. Drive support for business plans and priorities in collaboration with the business units. Focus on process improvements, quality control and designing training programs for the team to deliver high quality customer services. Responsible for Prague Delivery Center. Acting as Country Lead for Crown CZ.

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  Carrier

  Jun 2021 - now

  This role ensures on-time, on-budget and quality scale-up of the Prague Center and the effective operations and service delivery to create a multi-functional regional center. The leader is accountable to deliver the expected customer experience, optimized processes, operational performance consistent with our SLAs, process quality and efficiency costs and employee experience. This also includes strategic partnerships and ensuring optimized services that support the business. The CBS site lead is responsible for the daily oversight of centralized and/or regionalized operational processes that impact company-wide business and regional operations. In addition, the General Manager is responsible for making recommendations to the Chief Transformation Officer regarding the streamlining of operational processes in an effort to maximize operational and enhance cost efficiencies through the use of the company’s technology and people. This role focuses on identifying on an ongoing automation tools, new processes and have a continuous focus on optimized operations. This role is instrumental in identifying G&A opportunities for the region or opportunities to best support the region as a Center of excellence. Show less

  • Transformation & Site Lead

    May 2024 - now

  • General Manager Carrier Business Services Prague HUB

    Jun 2021 - May 2024
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  Absl czech republic

  May 2023 - now

  Absl board member