Experience

• 

  Commonwealth bank

  Jun 2008 - May 2010

  In my role as a Client Service Specialist, I focused on providing personalised banking services, ensuring that each client received the attention and support they needed for their financial transactions. I was responsible for managing a variety of banking tasks, from loan repayments to account openings, all while maintaining a high level of accuracy and customer satisfaction. My dedication to understanding and meeting client needs helped to build trust and foster long-term relationships. As a Client Service Representative, I assisted clients with their everyday banking needs, including handling cash and cheque deposits, managing withdrawals, and providing guidance on banking products. My role involved ensuring the accuracy of all transactions and maintaining security protocols, while also delivering exceptional customer service. I was committed to creating a positive banking experience for every client, ensuring their needs were met promptly and professionally.

  • Client Service Specialist

    Jul 2009 - May 2010

  • Client Service Representative

    Jun 2008 - Jul 2009
• 

  Ugl

  May 2010 - Jan 2011

  Accounts officer/assistant

  At UGL, I managed accounts payable processes, including invoice reconciliation and creditor account management. My responsibilities included maintaining accurate financial records, processing delivery dockets, and resolving vendor queries. My role was essential in ensuring that all financial transactions were completed accurately and in compliance with company procedures, supporting the smooth operation of the finance department.

• 

  Mermaid marine australia limited

  Feb 2011 - Aug 2011

  Site administrator and direct point of contact for client kgvj

  As the Site Administrator and primary client contact at Mermaid Marine, I was responsible for gathering and reporting critical safety, vessel movement, and recruitment data. My role involved preparing detailed reports for clients, managing payroll entries, and assisting with month-end financial processes. I ensured that all client interactions were handled with professionalism, contributing to a strong working relationship and the successful completion of site operations.

• 

  Monadelphous

  Aug 2011 - Oct 2011

  Contracts and administration assistant

  In this position, I played a vital role in ensuring compliance with contract requirements and supporting the administration of organizational programs. I conducted detailed audits of payroll data and provided essential documentation for Progress Claims. My ability to manage financial information and assist in the coordination of special projects was key to maintaining the smooth operation of our contracts, while also supporting management in compiling accurate and timely reports.

• 

  Fluor corporation

  Nov 2011 - Jun 2013

  Administration and payroll officer

  As an Administration and Payroll Officer at Fluor Corporation, I managed comprehensive payroll operations for a large workforce, ensuring accuracy in all financial reporting. My role involved maintaining detailed employee records, balancing general ledger accounts, and supporting internal audits. Additionally, I provided consistent customer service to employees, addressing queries and ensuring that all payroll processes ran smoothly. My work was crucial in maintaining the financial integrity and operational efficiency of the company. Show less

• 

  Karratha social co

  Mar 2013 - Jul 2021

  Digital marketing specialist, photographer and videographer

  For over a decade, I’ve delved into the digital landscape to identify emerging trends and develop content that resonates with audiences. My expertise spans crafting impactful social media strategies, boosting SEO, and creating visually engaging content that aligns with client objectives. Whether it’s designing a sleek website or leading a video project, I’m committed to delivering results that stand out in the digital space.

• 

  Toll energy logistics pty ltd

  Jun 2013 - Aug 2014

  Administration and payroll officer

  At Toll Energy Logistics, I served as a key point of contact for finance-related matters, managing payroll for 450 employees and ensuring compliance with all financial and operational requirements. My role extended to organising travel and accommodation for site employees, supporting cyclone demobilization efforts, and maintaining up-to-date safety and scheduling records. My ability to manage multiple responsibilities while delivering high-quality results was essential in supporting the company’s logistical and financial operations. Show less

• 

  Ausgroup limited | agc | mas | amjv

  Aug 2014 - Nov 2014

  Site administrator

  In my role as a Site Administrator, I was responsible for ensuring the smooth processing of payroll for 200 employees, while also managing critical administrative tasks. This included coordinating travel logistics for site mobilisation and training, maintaining accurate records for auditing, and providing prompt responses to payroll queries. My work supported the overall efficiency and compliance of site operations, contributing to a well-organized and productive work environment.

• 

  Commonwealth bank

  Dec 2015 - Mar 2017

  Client service specialist

  As a Client Service Specialist at Commonwealth Bank, I was the first point of contact for clients, providing tailored financial solutions and ensuring a seamless banking experience. My role involved managing a variety of transactional services, from home loan valuations to personal lending, all while adhering to stringent service level standards. I took pride in delivering excellent customer service and proactively identifying opportunities to improve internal processes.

• 

  Monadelphous

  Feb 2018 - Jun 2018

  Administraion and payroll assistant

  In this role, I managed the end-to-end payroll process for 200 employees, ensuring accuracy and efficiency in all financial transactions. My responsibilities included maintaining employee records, managing timesheets, and overseeing travel arrangements, all while delivering exceptional customer service. I also played a key role in supporting internal audits and ensuring compliance with operational standards, contributing to the smooth running of site operations.

• 

  The business centre pilbara

  Feb 2019 - Mar 2020

  The karratha small business centre

  I managed various operational aspects, from financial reporting and expense management to organising key events. My role was pivotal in ensuring that our newly built enterprise hub ran smoothly, enabling us to deliver top-notch services to our clients.

• 

  Empowering people in communities (epic) inc.

  Feb 2021 - Feb 2023

  Marketing specialist

  I developed and implemented marketing strategies that elevated our brand’s presence across digital platforms. By scouting for grant opportunities and conducting in-depth market analysis, I played a key role in securing funds and ensuring that EPIC remained a leader in community engagement.

• 

  Nudge ngo

  Feb 2023 - May 2023

  Nudge's digital dynamo

  In this role, I closely collaborated with the Manager Partnerships and the Executive Director to amplify Nudge’s digital presence. I ensured that all digital initiatives were executed with precision, maintaining Nudge’s reputation for excellence while contributing to its overall mission.

• 

  Impact digi

  Jul 2023 - Dec 2023

  Social media manager and content creator

  Spearheaded the creation and execution of dynamic social media strategies for a diverse client portfolio, resulting in a 40% increase in client engagement across LinkedIn, Facebook, and Instagram, aligning with Rio Tinto’s commitment to fostering diverse and inclusive work environments.Developed and implemented comprehensive digital marketing campaigns, including electronic direct mail, which attracted 15 new clients within 6 months, demonstrating my ability to drive business growth and reflect the goal of advancing business to accurately reflect the world.Streamlined processes and workflows for social media management, enhancing team efficiency by 30% and ensuring the delivery of high-quality content within financial budgets, mirroring focus on innovation and continuous improvement.Maintained up-to-date industry knowledge and managed job management software, ensuring projects adhered to file structure guidelines and met timelines, reflecting priority on safety and adherence to standards.Enhanced team efficiency and project management skills, adaptable to operational excellence in mining environments, ensuring the delivery of high-quality content within strict safety and financial budgets.Led training sessions for junior staff, emphasising the importance of continuous learning and safety awareness, skills transferable to fostering a culture of safety and professional development within diverse work environments.Engaged in projects requiring coordination with a client in the construction industry, gaining insight into the operational challenges and safety protocols of heavy industries, underscoring my adaptability and eagerness to learn about new sectors. Show less

• 

  Pli powerlift industries

  Mar 2024 - now

  Marketing coordinator

  At PLI, I take the lead in coordinating marketing initiatives that align with the dynamic demands of the construction and mining industries. My role involves not only enhancing brand visibility but also ensuring that our marketing strategies contribute to PLI's operational excellence and competitive positioning.