Experience

• 

  Cologne bonn airport

  Feb 2014 - Aug 2015

  Writing my master thesis about how to use digital marketing channels to improve airport services for passengers 2 years of experience in the interaction with passengers from all over the world Managing and coordinating an own project with the aim to improve airport processes regarding passengers with reduced mobility (PRMs)

  • Intern Digital Marketing

    Mar 2015 - Aug 2015

  • Information and Terminal Service Agent

    Mar 2013 - May 2015

  • Intern Customer Relations & Quality

    Feb 2014 - Jul 2014
• 

  Germanwings gmbh

  Sept 2014 - Sept 2015

  Mystery traveller

  Visiting major European airports for quality checks in the name of Germanwings

• 

  Aic service and call center gmbh

  Jun 2015 - Feb 2016

  Germanwings customer service agent
• 

  Business aviation centre cologne

  Mar 2016 - Mar 2018

  Operations agent

  Working in the Operation Centre and as a Ramp Agent in the areas of General Aviation and VIP Flights

• 

  Dhl freight

  Apr 2018 - Sept 2018

  Trainee international marketing

  Phase 1 of the Trainee Program

• 

  Dhl ecommerce

  Oct 2018 - Jan 2019

  Trainee product management cross border

  Phase 2 of the Trainee Program

• 

  Dhl freight

  Feb 2019 - Jun 2019

  Trainee product management & marketing

  Phase 3 of the Trainee Program

• 

  Dhl

  Jul 2019 - now

  Managing a team of Innovation Engagement Managers - Moderation of conferences - Facilitation of Workshops - Innovation Showroom experiences - Global and local project & workstream management

  • Director Customer Engagement - European Innovation Center

    May 2024 - now

  • Head of Customer Engagement

    Apr 2023 - May 2024

  • Senior Customer Engagement Specialist

    Feb 2022 - Apr 2023

  • Customer Engagement Specialist

    Jul 2019 - Feb 2022