Experience

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  Dynasol group

  Jun 2012 - Jun 2021

  Customer service specialist

  Accurate processing and fulfillment of customer purchase orders resulting in several positive supplier reviews from our customers.Achieved strong grasp of SAP through extensive use and implementation of new process regularly.Facilitated customer needs such as tracking, shipment paperwork and facilitating their detailed delivery requirements promoting their confidence to expand business with our company.Coordinating with other company departments including the Sales, Inventory and Warehousing teams (95% inter-company use of Spanish) to expedite service to customer and achieve a high level of quality. Show less

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  Vinmar polymers america

  Jul 2021 - Sept 2022

  Customer service specialist

  • Verifying details and accuracy of new customer purchase orders with sales representatives prior to confirmation.• Processing customer purchase orders with the SAP SD module with a strong focus on accuracy.• Scheduling delivery of customer orders with the logistics team to ensure delivery within the customer's requested terms.• Validating accurate pricing of orders placed based on IHS market movement at the close of each month.• Reviewing customer growth trends and forecasting customer needs in collaboration with the sales account managers.• Providing customers with all necessary documentation corresponding to their order including bills of lading, certificates of analysis and proof of delivery paperwork.• Processing customer claims and nonconformance issues through proper company-issued procedure maintaining copies of all required support documents.• Maintaining easily accessible and updated contact information for all assigned customers to achieve optimal efficiency.• Working closely with product coordinators and logistics team to verify availability of material to fulfill the customer's needs as requested.• Continuously striving to find ways to improve or optimize the business & work processes Show less

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  Vision33

  Oct 2022 - now

  Associate customer relationship manager