Experience

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  Israel defense forces

  Jan 2010 - Jan 2012

  Infantry instructor
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  U-mega corp

  Mar 2013 - Jun 2014

  Property manager

  ►Personally directed customer relations► Data management►Attend to tenant's problems and solve them in a timely manner►Primarily responsible for resident rents, deposits, fees, and file management►Presented an excellent image of the company and its services to customers, and coordinated and communicated well with clientele and management

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  Boa elite

  Jun 2014 - Jul 2015

  Affiliate marketing manager

  - Sourcing, Recruitment, and retention of affiliates.- Responsible for communicating with affiliates and providing support.- Developed marketing activities to attract new affiliates.- Measure affiliate performance across all markets-Developed a strong base of repeat business and served as a highly requested representativeOther Responsibilities:- Content writing and creation for the product.- Social Media management for the company

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  Self-employed

  Sept 2015 - Jan 2020

  Statistics/english teacher

  - Statistics I and II- English - Business English

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  The open university of israel

  Nov 2017 - Jun 2020

  Senior customer success manager

  Provided professional internal support to representatives (over 30 per shift).Maintained high level or professionalism and quality assurance of service provided to students by representatives. Analyzed representatives performance, identified gaps in knowledge and created workshops to continue improvement in performance and customer satisfaction

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  Smsedge

  Jul 2020 - Oct 2021

  Head of customer success and projects

  Working in a start up environment like our company means I get to wear many hats.I personally manage many clients and take care of onboarding, retention, and education on the platform.I conduct many strategic marketing meetings and consultations.As an added bonus, I work to increase client spending and our profit while maintaining high satisfaction from our clients and increasing their ROI as well. Additionally, I create guides for new and existing users detailing how to use our new features.Responsible for sourcing and recruiting new employees, including making the first call, interviewing, and onboarding.Working with web flow and creating content. End to end recruitment both locally and internationally.Project management, KPIs, task delegation, prioritizing.Routing management:- Managing key providers- Leading price negotiations- Setting and achieving KPIs Show less

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  Adscale - the ecommerce advertising platform

  Oct 2021 - Jan 2023

  Project manager & global customer success lead

  • Built, developed, and owned the customer success strategy, methodology and operation.• Designed and implemented an internal tool to track customer relationships and identify at-risk accounts that did not meet growth targets.• Owned the domain roadmap, milestones & KPIs.• Provided training on product functionality to customers as well as internal staff and developed processes that increased efficiency within the organization.

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  Seomonster

  Aug 2022 - Jan 2023

  Lead content project manager

  - Spearheaded multiple simultaneous digital projects with shared assets and timing dependencies on schedule.- Planned project timelines and track the team’s progress using project management tools (Trello, monday.com) in order to track and report on efficiency and performance.- Managed client projects across various verticals - MLOps, AI, ML, Cyber Security, and more.- Set a content strategy that generates high-quality, engaging content for each client, at each stage of the funnel.- Executed, tracked and optimized the content through structured tracking and reporting to improve awareness, engagement, and conversion over time. Show less

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  Mize

  Jan 2023 - now

  Customer success team leader