Experience

• 

  Aegis

  Oct 2010 - Mar 2014

  Senior trainer

  New Hire Training, Process Quality monitoring, Training needs and improvement of production quality.

• 

  Capgemini

  Mar 2014 - Oct 2016

  Worked as a system administrator, dealing with creation, modification and removal of user rights in Active Directory.Worked as an administrator for SAP P06 environment, Lotus notes administrator, Microsoft Exchange Administrator.Actively supported the Front Line technical IT Helpdesk ensuring timely delivery of IT services to client side users.Worked as a mentor for a team of 7-10 Software Analysts regarding the proper distribution of technical knowhow on Client specific applications like KUTI, RETU, SAP Vivaldi and many more. Show less

  • IT Consultant

    May 2015 - Oct 2016

  • IT Consultant

    Mar 2014 - Oct 2016
• 

  Tata consultancy services

  Dec 2016 - now

  As IT Service Management (ITSM) Process Manager, I am working as a subject matter expert responsible for the daily oversight and governance of the Cloud Infrastructure unit's ITIL-based global ITSM process framework. As an ITSM Process manager, I am responsible for enforcing, monitoring, measuring and continually improving 1 or more process areas. As ITSM Process Manager I actively engage with internal Digital Technology teams and service provider teams to ensure that IT staff and ITSM tool sets are equipped for efficient and effective execution of assigned ITIL processes. Show less

  • Associate Consultant

    Nov 2023 - now

  • Service Manager

    Jul 2021 - Nov 2023

  • Assistant Consultant

    Dec 2016 - Nov 2021