Experience

• 

  Fusion lifestyle

  Jul 2006 - Jun 2010

  Level 1 swimming instructor
• 

  Microsoft

  Jul 2010 - Aug 2011

  Search marketing executive

  A one year internship at Microsoft.Supporting the UK Search Business Group in a number of key areas for the business, as well as driving the completion of specific projects that will improve the search experience, and drive increased volume and share.

• 

  Openreach

  Sept 2012 - Apr 2016

  Leading strategic transformation and operational efficiency within a workforce of 4000. Managing a multi-disciplinary team of Change, Operational and Business Improvement professionals to deliver upon stretching business targets. Leading a field operations business unit which included 165 team members across 10 management teams. Accountable for delivery of service, delivery of efficiency plan, change management roadmap, performance management, pro-active network investment and third party relationships. BT Graduate Scheme

  • Senior Project Manager

    Apr 2014 - Apr 2016

  • Senior Operations Manager

    Mar 2013 - Apr 2014

  • Field Support Manager, London

    Sept 2012 - Mar 2013
• 

  Amazon

  May 2016 - Feb 2022

  Senior Program Manager within the EU Business Operations Team - Amazon Advertising.Bench marking vs. the best at Amazon, working backwards from the needs of customers across marketplaces, and using insights to shape the inputs that will deliver growth. Bringing together cross-functional teams to identify & scope the opportunities of growth across the EU, based on analytical insights; responsible for building initiative plans, concept testing and driving results Senior Program Manager within the EU Corporate Operations Team Working alongside key stakeholders across the business plus international counterparts to innovate & implement new program initiatives, which in turn drive improvements to our delivery & customer experience.

  • Senior Program Manager, Amazon Advertising

    Jul 2020 - Feb 2022

  • Senior Program Manager, Global Operations

    May 2016 - Jul 2020