Experience

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  Baus creativos

  Mar 2004 - Apr 2015

  Business coordinator and creative copywriter

  -Planned, executed, and monitored creative project timelines for multiple clients, ensuring successful delivery.-Managed content creation assignments and scheduling, while nurturing client relationships.-Fostered teamwork collaboration among team members - designers, copywriters, and software developers.-Conducted regular project status meetings to assess progress, address challenges, and reallocate resources as necessary to meet project deadlines.

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  Bengala travel

  Jan 2012 - Jul 2015

  Business coordinator and creative copywriter

  -Coordinated the development and launch of an innovative online platform to support an alternative tourism business model.-Aligned project timelines and optimized workforce capacity, communicating expectations to internal teams and stakeholders.-Implemented agile project management methodologies to adapt to changing market conditions and customer preferences, enabling the business to remain responsive in a dynamic industry.-Led a thorough testing and troubleshooting to resolve technical issues before the platform lunch.-Researched, pitched for investors, established connections with providers, and set up online marketing strategies. Show less

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  Ezone

  Aug 2015 - Mar 2016

  Account manager and creative copywriter

  -Generated strategies for online marketing campaigns and social media community management. -Planned valuable interactions to shape long and short-term results. Politics, Tourism, Non-Profit and Education.-Facilitated seamless communication between the marketing agency and clients, cultivating a foundation of respect and trust.

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  Red ventures

  Oct 2016 - Mar 2022

  -Collaborated with software developers and Product Managers on product implementation.-Strategically planned and scheduled projects based on compiled user data, to improve CRM user’s experience.-Managed communications across the board to provide system and partner updates to Compliance, Operations, Tech, and Sales teams.-Enhanced the onboarding system, reducing time by 30% and achieving a 40% increase in overall system knowledge and productivity.-Mapped out and assisted the development team in system issues resolution, implementing strategies to mitigate financial losses for the business.-Implemented quality assurance measures to guarantee the functionality and usability of the deployed features.-Revamped the appointment scheduling functionality within the sales platform, increasing business efficacy by 20%.-Planned and implemented quarterly commercial offers, including the preparation and distribution of training materials, and coordinated the setup of the sales platform following the partner's requirements. Show less -Acted as liaison for multiple sales centers, with partners like Frontier Communications, AT&T, Allconnect, and ADT Security.-Assisted in the successful platform migration from Reactor to Twilio Flex (digital engagement center), participating in planning, status update meetings, and beta testing sessions.-Led multiple initiatives to optimize features and functionalities of Twilio Flex, collaborating with cross-functional teams.-Coordinated global product launches like the AT&T TV service, managing communication across various teams and system implementation for the sales center.-Compiled user data for technical issue resolution, and mastered the use of Asana and Jira for task management.-Orchestrated training sessions for sales agents on the features and functionalities of the digital engagement center, promoting proficiency across the organization.-In charge of planning quarterly commercial offers, including the preparation and distribution of training materials, as well as the system setup based on the partner's requirements. Show less -Developed advanced persuasion techniques to consistently achieve and exceed sales goals.-Became part of the selected group of RV MSA (Master Sale Agent) in January 2018.-Took part in the mentorship program implementation. Mentored junior team members, increasing individual performance and motivation.-Assisted the management team in Sales and Negotiation training sessions, where I shared insights and strategies on building rapport, handling objections, and delivering compelling product pitches. Show less

  • Project Manager

    Jul 2021 - Mar 2022

  • Business Operations Coordinator

    Nov 2018 - Jul 2021

  • Sales Representative (Telecommunications products)

    Oct 2016 - Nov 2018
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  Enventys partners

  Apr 2022 - Dec 2023

  Project manager

  -Led end-to-end projects and coordinated the successful launch of approximately 50 campaigns in 18 months, overseeing Crowdfunding and E-Commerce departments.-Spearheaded comprehensive project timelines, covering services such as landing page creation, paid media management, email marketing, copywriting, design, and web development.-Managed the creative team workload, proactively identifying and resolving roadblocks.-Implemented new project workflows for enhanced client experience and increased profitability.-Solidified an efficient project management process, providing the team with valuable buffer time.-Secured six-figure funding for 40% of launched campaigns by implementing an effective project management methodology, resulting in business growth.-Proactively identified and addressed potential risks and issues, implementing mitigation strategies to minimize project disruptions and ensure successful project delivery.-Collaborated with cross-functional teams to streamline communication and ensure alignment on project objectives, to increase productivity across departments.-Led training sessions for team members on project management best practices and tools, fostering a culture of continuous learning and development within the organization. Show less

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  Wells fargo

  Apr 2024 - now

  Project manager