Experience

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  Videocon industries limited

  Jan 2009 - Jan 2011

  Sr. engineer

  Innovation Projects – (SRT, SRP, QIT, PIT) Projects Identification from Big Y, Mentoring, Project tracking, meeting cost innovation targets, project reviews, internal audits, ensure Full Time/Part Time participation, best case presentations, MIS, Annual/Quarter contests, rewards and recognition. Focussed on Value Engineering, Standardization, Productivity, Quality, Planning and Streamlining the movement of Back Cabinets of CTV across various units in Videocon Industries Limited Aurangabad. Facilitate workers involvement in Innovation activities through initiatives of Quality Innovation Teams (QIT) and Productivity Innovation Teams (PIT). Campaigns and celebrations to drive Innovation activities. Ensure 30% manpower engagement in Innovation Projects at any moment of time.Innovation Activities: – (MI 10 Pillars, LE 10 Pillars, MI-T5S Training, Innovation Meeting, line tours) To establish a culture of Innovation & Continuous improvement in Organization through education, review and continuous audits. To deploy Manufacturing Innovation activities across the organization with tools like Carrot and Stick. Coordinate and manage monthly VC and CEO reviews. Weekly Innovation Meeting to Drive all innovation activities and develop a competitive culture in organization.  Mind Innovation and Total 5S training (6 days) to employees (Key contents of training are Mind Innovation related presentations, Line experience, Physical Exercises, Slogan shouting for moral boost up, Ego breaking exercises, Innovations identification and implementation) Manage weekly line tours for T5S improvements all across Videocon units.Productivity and Quality Management Training to Employees on Production Indices (Line balancing, Cycle time, Losses) Drive Productivity Improvement Projects (worked in close coordination with Korean Consultants) 6 Tools implementation across all divisions. Mostrar menos

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  Ing vysya bank is now kotak mahindra bank

  May 2011 - Sept 2013

  Job ProfileTo guide & run six sigma projects for the bank pan India towards improved customer deliverables• Lead Quality Projects for the core processes identified by sponsors• Mentor the team in identifying key areas, analyze processes & data in their respective projects• Organize project review tollgates for each phase of DMAIC. • Launch & Implementation of business process management systems for cross functional processes• Conduct workshops and brainstorming sessions with process owners on process improvement.Projects handled1) Courier Return Project: - Project to reduce the return consignments of (Cheque books, Welcome kits, Debit card) from 16% to fewer than 5% with time duration of 5 months.2) Game changer at Alternate Channel Process: - Project to carry out refinement of alternate channel process. To stop the cumbersome process of printing the passwords and redesign he process by dispatching the pins through Phone banking, ATMS etc.3) Lean Project at Regional Clearing Centre across India :- Lean Projects in RCC of banking operations to reduce non value adding activities and thereby simplifying operations and reducing lead time to process a cheque4) Lean project to reduce Errors at RCC Mumbai: - Project to reduce errors during cheque processing to zero.5) Lean Project in Alternate channel process: - Project to carry out Value stream mapping on Alternate channel Activities and eliminate or minimize certain non value adding activities and hence simplifying operations.6) Process improvement at Archival of forms: - Project to carry out process improvement at archival department. To reduce retrieval time of forms from 3.53 minutes to less than 30 seconds. Mostrar menos Job ProfileTo guide & run six sigma projects for the bank pan India towards improved customer deliverables• Lead Quality Projects for the core processes identified by sponsors• Mentor the team in identifying key areas, analyze processes & data in their respective projects• Organize project review tollgates for each phase of DMAIC. • Launch & Implementation of business process management systems for cross functional processes• Conduct workshops and brainstorming sessions with process owners on process improvement.Projects handled1) Courier Return Project: - Project to reduce the return consignments of (Cheque books, Welcome kits, Debit card) from 16% to fewer than 5% with time duration of 5 months.2) Game changer at Alternate Channel Process: - Project to carry out refinement of alternate channel process. To stop the cumbersome process of printing the passwords and redesign he process by dispatching the pins through Phone banking, ATMS etc.3) Lean Project at Regional Clearing Centre across India :- Lean Projects in RCC of banking operations to reduce non value adding activities and thereby simplifying operations and reducing lead time to process a cheque4) Lean project to reduce Errors at RCC Mumbai: - Project to reduce errors during cheque processing to zero.5) Lean Project in Alternate channel process: - Project to carry out Value stream mapping on Alternate channel Activities and eliminate or minimize certain non value adding activities and hence simplifying operations.6) Process improvement at Archival of forms: - Project to carry out process improvement at archival department. To reduce retrieval time of forms from 3.53 minutes to less than 30 seconds. Mostrar menos

  • Senior Team member

    Oct 2012 - Sept 2013

  • Team Member

    May 2011 - Sept 2012
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  Royal bank of scotland business

  Sept 2013 - May 2014

  1. Successful execution and implementation of six sigma projects for Citizens financial group, the US acquisition of Royal bank of Scotland2. Partnering with the US Service Improvement Analytics Team to deliver valuable data driven analytical customer decisions for the US CFG Customer Experience team related to complaint management3. Regular interaction with contact centre team of citizen’s bank to voice customer issues and complaints. 4. Independently interact with onshore counterparts to understand business need and translate the same to analysis as per specifications5. Develop business and technical knowledge of team members and identify opportunities for improvement6. Ensure process efficiencies through use of automation, creation of standard operating procedures, best practice sharing and adoption7. Complaint verbatim analysis to uncover root cause/process gaps and research various other sources (internal/external) to provide a holistic view on “voice of customer”8. To generate insights out of data and design a strategy to give customer delight9. To conduct text analytic and generate insights out of blogs, Face book, surveys and complaints.10. Doing shallow dives and deep dives and to present the same to top management of the bank to take business decision Mostrar menos 1. Successful execution and implementation of six sigma projects for Citizens financial group, the US acquisition of Royal bank of Scotland2. Partnering with the US Service Improvement Analytics Team to deliver valuable data driven analytical customer decisions for the US CFG Customer Experience team related to complaint management3. Regular interaction with contact centre team of citizen’s bank to voice customer issues and complaints. 4. Independently interact with onshore counterparts to understand business need and translate the same to analysis as per specifications5. Develop business and technical knowledge of team members and identify opportunities for improvement6. Ensure process efficiencies through use of automation, creation of standard operating procedures, best practice sharing and adoption7. Complaint verbatim analysis to uncover root cause/process gaps and research various other sources (internal/external) to provide a holistic view on “voice of customer”8. To generate insights out of data and design a strategy to give customer delight9. To conduct text analytic and generate insights out of blogs, Face book, surveys and complaints.10. Doing shallow dives and deep dives and to present the same to top management of the bank to take business decision Mostrar menos

  • Analytics Manager

    Jan 2014 - May 2014

  • Assistant Manager

    Sept 2013 - Jan 2014
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  Encore capital group

  Jun 2014 - Nov 2016

  Business transformation manager

  Driving Transformational projects, Project Management , BPM , Stratigic Projects, Digital Automation.1. Responsible for executing Process reengineering, Digital Automation projects in Internal Legal operations.2. Responsible for executing Process improvement projects to improve collection process for both inbound and outbound channels.3. Driving a Lean culture within the organization by imparting Lean and Six sigma trainings.

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  Metlife global operations shared services

  Jan 2016 - Sept 2021

  Manager business excellence
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  Amazon

  Sept 2021 - now

  • Senior Program Manager

    Jul 2022 - now

  • Senior Program Manager

    Sept 2021 - Jul 2022