Experience

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  Rocket science uk ltd

  Jul 2009 - Sept 2009

  Consultant

  - Undertook data analysis for an Office for National Statistics project and compiled findings; worked effectively to meet the client’s tight deadlines- Assessed and evaluated applications for One North East funding from a variety of Third Sector Organisations responding to the economic downturn- Developed data gathering, analytical and communication skills

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  Transport for london

  Sept 2009 - Feb 2012

  Business analyst

  Lead Business Analyst for Traffic Control Equipment and Related Services project, a contract re-let worth £0.5bn:- Led asset information management workshops, facilitated problem-solving and root cause analysis exercises and utilised this information to stream-line business processes; this work helped to eliminate duplication, reduce human error and led to a reduction in the time taken to update the asset inventory after on-site changes by almost 50% - Discovered and documented the current state operating model for the Traffic Directorate, and defined principles for the target state operating model which impacted over 200 staff - Effectively managed relationships with two senior stakeholders ensuring their expectations were managed and requirements metBusiness Analyst on the TfL Graduate Programme - working on a range of projects including stakeholder and partnership manager for Congestion Charging and Traffic Enforcement, gathered requirements for Olympic Games reporting and re-engineered processes and supported delivery for the Split Cycle Offset Optimisation Technique project. Show less

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  Capco

  Feb 2012 - Jul 2014

  Business and technology consultant

  - Interface Development Stream Lead for settlement engine migration and architecture optimisation programme with a $14mn annual budget at a Tier 1 Global Investment Bank; ensured timely delivery of interface technical development through engagement with over 30 interface owners; managed 4 Associate Consultants to support interface delivery; provided direction, oversight and escalation point for risks and issues; project Manager for the most complex of the interface builds; brought structure and oversight to a team of 7 clients to deliver complex architectural changes and ensure retained wider stakeholder support- Business Analyst at a Tier 1 European Investment Bank; worked in a team of 4 to identify pain points and discover previously undocumented processes for Funds Transfer Pricing across 4 locations globally; facilitated discovery workshops with approximately 15 senior stakeholders and documented complex processes using Business Process Modelling Notation; delivered recommendations for process rationalisation and efficiency gains; led the definition of strategic target state business processes for the entire Treasury function; worked with clients and SMEs to design strategic business processes that met the needs of the organisation, addressed previously identified pain points and incorporated industry best practice- Business Analyst at a Tier 1 Global Investment Bank; worked in a team of 2 to deliver a large-scale requirements gathering exercise for an IT Asset Management programme; facilitated upwards of 15 workshops with senior SMEs globally; documented and prioritised requirements to guide the 2013 project implementation and worked with senior stakeholders to obtain sign-off; brought organisation and structure to the global project through leading Programme Management Office activities including managing stakeholder logs, RAID logs and managing project deliverables Show less

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  Ppl (private public ltd)

  Jul 2014 - Mar 2015

  Senior consultant

  Better Care Fund Delivery Support Programme – Co-design Lead - Ensured that the national programme of support provided by the Better Care Fund Task Force was effectively designed to meet users’ needs by: - Engaging over 200 patients, service users, health and social care professionals, and national bodies to identify the type of support required - Inputted requirements from stakeholders to the IT team to build the Better Care Exchange; a knowledge sharing and social networking platform created as an output of co-design National Association of Pension Funds – CRM Project Manager - Implemented a new Customer Relationship Management (CRM) system to time/budget after the project had missed its original go-live date and ensured benefits to staff and customers were realised sooner - Brought clarity to the remaining work effort that was required and produced a revised project plan, milestones and budget- Managed delivery from 3 external suppliers and led a project team of 4 clients to ensure the go-live of the new CRM occurred in-line with the revised plan - Gained support from future users of the system (over 40 members of staff) through defining and executing a communication and engagement strategy Show less

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  Hsbc

  Jun 2015 - Oct 2017

  Senior project manager and business analyst - fixed income

  Contractor working in Fixed Income Post-Trade IT Change responsible for: - Project managing two critical and high-profile projects to 1) deploy the first upgrade on a recently implemented settlement engine and 2) deliver system changes to meet mandatory Global Standards requirements and achieve payment transparency - Managing project teams in London and Pune to execute against the tight timelines - Defining and executing test strategies for both projects including regression testing with over 20 interfaces and user testing with multiple business stakeholders - Managing a difficult and challenging vendor relationship to agree project approach, resources, timelines, contractual arrangements, as well as managing day to day support and escalations - Facilitated difficult conversations between Global programme team, the business, internal IT BAs and the vendor to agree a solution based on initially ambiguous requirements - Responsible for stakeholder engagement including reporting project progress at a senior level (e.g. to the Head of HSBC Global Banking and Markets IT and the Global Head of Market Operations)- Working with Operations, Front Office, Asset Services, Finance and the vendor, to prioritise and schedule a book of work worth over $5mn Show less

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  Everis

  Nov 2017 - Jan 2018

  Project manager/business analyst

  Exchange Traded Derivatives workstream lead for the implementation of a Swiss regulatory reporting requirement for a Tier 1 Global Investment Bank. Responsible for: scoping the impacted products, entities and trade flows; identifying and engaging key stakeholders; facilitating workshops to map out impacted global trade flows; and defining key delivery milestones.

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  Transport for london

  Feb 2018 - Sept 2023

  Program manager

  Programme Managing the Intelligent Transport Systems programme, responsible for: • Reviewing and re-structuring the programme after inheriting delivery ownership • Managing senior stakeholders within the Surface Transport and T&D businesses to bring clarity and consensus on the programme purpose, structure and status • Accountable for managing programme budget of >£120m and matrix managing a programme team of >30 people • Accountable for implementing effective programme governance and resolving escalated programme risks and issues • Providing steer and guidance for the management of 5 projects, including a vendor owned system implementation (waterfall), an internally developed incident management system (agile) and new data and analytical capabilities to allow more effective management of sustainable modes of transport Show less

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  Just eat takeaway.com

  Sept 2023 - now

  Senior technical programme manager