Experience

• 

  Clayton state university

  Jun 1998 - Mar 2014

  I was responsible for managing the call center, email support, and all non face-to-face support for employees and students. I also was co-admin of our LANDesk project which include LANDesk Management Suite 9.5, Security Suite 9.5, Service Desk 7.5, and more. Throughout the year I create and lead training in both technical and soft skills. My primary role was supervising the day to day aspects of the technical support call center. From time to time I would lead projects such as development of an inventory control system or appointment calendar system. Frontline technical support for Windows based computers. This included deskside, phone and walkup support for employees and students.

  • Assistant Director of Client Support Services

    Aug 2011 - Mar 2014

  • Technical Support Supervisor

    Oct 2000 - Aug 2011

  • Student Technical Support

    Jun 1998 - Oct 2000
• 

  Georgia institute of technology

  Mar 2014 - now

  Manage full time and student technical staff in support of the College of Sciences IT mission. Plan and implement solutions to complex IT problems in an academic and research environment. Manager of student worker program for the College of Sciences IT support group. Strategic planning for the IT infrastructure for the School of Physics. Merging and consolidation of IT support for Physics and Bio-Science units into a larger central support neighborhood. Plan, Support, and Manage IT for the school of Physics.

  • Associate Director of IT Operations

    Nov 2019 - now

  • Academic and Research Information Technology Support Engineer Lead

    Sept 2017 - Nov 2019

  • IT Support Professional Manager

    Mar 2014 - Nov 2019