Experience

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  Yonglin foundation

  Mar 2011 - Jun 2011

  English tutor

  - Manage class and design lesson plans- Teach basic English reading, writing, listening and speaking skills- Help students with their school homework

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  Joy education group

  Oct 2011 - Jul 2014

  English teacher

  - Managed class, school affairs and designed lesson plans, exams, class activities- Taught basic English reading, writing, listening and speaking skills from elementary students to senior high students- Focused on English grammar and writing skills- Scheduled time to assist students needed extra help and reviewed the lessons for the students- Telephone interview and checkups with students and their parents on biweekly basis about the class and performance- Discussed class and students problem for improvement with manager Show less

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  Starbucks

  Nov 2014 - Sept 2015

  Barista

  • Prepared and customized various coffee and beverage and grind and brew coffee by following Starbucks standards• Explained the coffee drink menu and food menu• Take orders and introduced products, specials and promotions • Operated Point of Sales system, cash registry and received payments from customers accurately• Maintained store operation process and cleaned, sanitized and organized equipment and serving area• Arranged, carried and lifted products while stocking• Handled customer complaints and solve problems in a positive manner• Gave samples of popular coffee blends or foods with a view to creating sales opportunities Show less

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  Sait students'​ association

  Jan 2016 - Apr 2018

  Sales associates

  Station Market/Express, SAITSA•Deliver customer excellent food and beverage service and ensure their satisfaction• Monitor, organize and coordinate service provision and workplace.• Prep food, make coffee drinks, bubble tea and other specialty beverage• Understand customers’ needs and provide information and direction of the products• Take orders, computerize cash register, POS system cash our and deposit money for closing shifts• Train and demonstrate colleagues the knowledge of the operation and skills of preparing and presenting food and beverage • Maintain inventories, in-stock and presentable condition assigned areas• Sanitize, clean and maintain equipment in between rush hours Show less

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  Banff park lodge

  May 2017 - Aug 2017

  Server

  • Provided room service and delivered VIP gifts and welcome cards • Greeted guests in a professional manner• Provided professional and memorable dining service to the customers • Presented full knowledge of food and beverage and up sell promotions• Answered customers’ questions and advised daily special or recommendations • Served and made alcohol beverage to the customers in a proper and professional manner • Set up and tore down tables for events efficiently• Solved customer concerns in a timely manner• Cooperated and coordinated with team members and other departments Show less

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  Great events catering

  May 2018 - Jul 2018

  Banquet server

  • Set up and tear down the setting for various functions with standard procedures and BEO• Serve and make food and beverage for different events, banquets and activities• Maintain high standards of safety and cleanliness• Refill water, remove courses plates, replenish utensils and fulfill customers' needs• Carry plates of food or beverage on trays and serve guests

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  Ramada plaza calgary downtown

  Jun 2018 - Dec 2019

  Guest services

  • Provided exceptional services to all the guests in a professional and friendly and courteous manner upon arrival.• Administered check-ins, check-outs and assigned rooms after room checks with all the departments.• Responded online websites comments, emails and telephone transferring or any other inquiries. • Operated hotel booking system, online booking websites and filed guests information.• Being a source of information to guests on various matters, such as transportation, restaurants or tours advice.• Processed payments, checked billing accounts and corrected errors.• Listened to guests' complaints or concerns and resolved their issue in a timely manner.• Trained new associates and finished duties assigned from supervisors. Show less

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  Westin hotels & resorts

  Jun 2018 - Sept 2019

  Banquet server

  • Set up and tear down the setting for various functions with standard procedures and BEO.• Served and plated food and beverage for different events, banquets and activities.• Maintained high standards of safety and cleanliness.• Refilled water, removed courses plates, replenished utensils and fulfilled customers' needs.• Carried plates of food or beverage on trays and serve guests.

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  Dyaco international inc.

  Jun 2020 - Nov 2020

  國外業務專員

  •Perform cost-benefit and needs analysis of existing/potential customers to meet their needs•Prepare and submit sales contracts for orders.•Establish, develop and maintain positive business and customer relationships•Solve customer complaints and problem •Prepare monthly reports, track schedule and progress report•Answer client questions about credit terms, products, prices and availability

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  環山雅築

  Jan 2021 - Mar 2022

  管家

  Provided guest services via social media, emails, online booking systems and upon guests’ arrival. Introduced the guesthouse, surroundings and tour spots. Processed payments, taking inventory, costs analysis, and basic accounting.Provided food and beverage services, food preparations, and room/restaurant set-ups.Trained associates and delegating duties and tasks. Copywrote, social media marketing, executing various activities and events.Project planning:2020 October 31 Mountain Festival- Halloween Party 2021 January Welcome Home 2021 July 1 Postcard2021 June – December Room Escaping – The Mist Lodge 2: Inheritor of Pakarokaro Show less

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  Idp_澳大利亞商澳洲國際文教發展股份有限公司台灣分公司

  Apr 2022 - Aug 2022

  美加留學顧問

  Provided academic , personal , career advice regarding studying overseas.Supported students looking for studying abroad opportunities and application, study plan , reference. Contacted with schools and associates, tracked application status.Assisted student VISA application and pre-departure briefing before going abroad.Followed up with students and parents , analyzed and filed all system information.Supported education fairs, seminar, online workshop and promotion.2022 May Parent's Day2022 July New Zealand and Australia Education Fair Show less