Experience

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  Interdev solutions group

  May 2018 - Aug 2018

  Business and data analytics intern

  - Compiled and modeled business data using software.- Coordinated work plans and prioritized workflow and projects.- Sought opportunities to improve existing data.- Took direction and followed through on tasks within parameters of project and timeline.- Followed confidentiality rules to preserve data quality and reduce potential information compromise.- Designed and enhanced mathematical models to improve data analysis.- Gathered and organized data to analyze current industry trends.- Analyzed and tracked data to prepare forecasts and identify trends.- Defined appropriate metrics and measurements to drive results.- Explained technical concepts to non-technical staff members in easy to understand language and concepts.- Met end-user goals by supporting strategic planning initiatives for applications.- Collected, tracked and evaluated current business and market trend data.- Managed diverse projects for data capture, storage and forecast analysis.- Drove efforts to gain working capital and angel funding to start and grow business.- Established configuration knowledge base to improve functionality and streamline support capabilities through developing new system application overview. Show less

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  Federal home loan banks - office of finance

  Jun 2019 - Aug 2019

  Diversity and inclusion intern

  - Collected and analyzed data of diverse vendors. - Worked on budgeting reports for GAO. - Worked directly with CIO and Senior Manager of Diversity & Inclusion. - Led Annual Diversity Fair.

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  Clarabridge (acquired by qualtrics)

  Sept 2020 - Jan 2023

  Associate business consultant

  - Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.- Developed and maintained successful relationships with industry leaders.- Advised clients on business matters and drafted innovative solutions.- Assisted clients by delivering specialized business consulting and re-engineering services.- Facilitated and managed business development plan based on market and industry research.- Assessed, optimized and elevated operations to target current and expected demands.- Put together full business plans for upcoming and established companies.- Built lasting rapport with industry leaders.- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures. Show less

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  Candidly kim, llc.

  Aug 2021 - Jan 2021

  Interior designer

  - Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.- Visited home sites when necessary to assess and fulfill customer needs.- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.- Reviewed project costs, budgets and adherence to schedules.- Assisted clients successfully by choosing furnishings consistent with preferences and budget.- Maintained accurate specifications for each project.- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.- Developed interior design concepts and prepared interior systems and finishes.- Created professional presentations to creatively communicate design intent and direction.- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."- Researched concepts and followed industry trends to provide knowledgeable insight to clients.- Implemented client needs from schematic design to construction document phase and installation.- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Show less

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  Qualtrics

  Oct 2021 - Jan 2023

  - Listened to clients' needs and assisted with identifying and securing appropriate services.- Educated customers on products and services as well as general technical information.- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.- Used multiple resources and tools for evaluating and presenting solutions.- Responded to customer inquiries and concerns to facilitate solutions.- Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.- Reached out to new and existing customers to foster business opportunities and expand service.- Adhered to guidelines and enabled compatibility through analysis and troubleshooting.- Provided advanced support for projects with strong documentation, reporting and customer service skills.- Stayed up to date on latest market trends, standard practices and compliance requirements.- Oversaw daily functions to enhance business operations.- Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Show less

  • Senior Specialist, Technical Account Manager

    Oct 2021 - Jan 2023

  • Specialist, Technical Account Manager

    Oct 2021 - Jan 2022
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  Isobar public sector

  Jan 2023 - Apr 2024

  Senior business analyst