Experience

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  Nul

  Jan 2006 - Jan 2008

  Beep conference
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  Regal entertainment group

  Jan 2009 - Jan 2010

  Assistant general manager/ human resources and training manager/ (50+ employees)

  • Benchmarked and review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. • Determined areas that needed cost reduction and program improvement• Created approach to develop operational, sales and customer service improvement strategies while measuring progress via employee/ customer surveys and blind customer service evaluations.• Forecasted and measure P&L reports, operation hours for management and crew members• Oversaw inventory and procurement for container shop• Facility/ property inspection and management in compliance with OHSA regulations• Training/ re-training methods proved 30% improvement in overall operations performance for 3rd and 4th quarters 2010.• Facilitated recruitment efforts, conducted entire New Hire training and retraining processes, created and maintain all personnel files, conducted orientation and training.• Conducted all quarterly and annual performance evaluations; issued merit and performance based wage increases. • Determined necessary facilities, equipment, and instructional materials required to support training programs.• Promoted safe, friendly work environment with 50+ employees, 250,000 customers and 10+vendors Show less

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  Waste management, inc.

  Dec 2010 - Feb 2012

  Site operations and training manager

  Waste Management of Delaware, Maryland and VirginiaWaste Management provides environmentally-friendly waste collection, removal and disposal services for both business and residential clients.Operations and Field Human Resources Manager, 2010 – 2012Partnered with Corporate and Area Directors of Collection Operations Support, District Managers, Route Managers, front line employees and functional managers to effectively implement Operations and HR improvement models.• Drove initiatives to enhance work methods, manpower utilization, assignment distribution, delegations of authority, management controls, and information and documentation systems for 9 Mid-Atlantic Waste Management hauling sites;• Managed A.M. fleet crew-out and dispatch/communications process for over 150 commercial, industrial and residential trash and recycling routes with a head count of 180 employees;• Monitored site safety/environmental compliance according to OHSA and DOT regulations. Key Accomplishments:• Generated improvements of 30% decrease in missed stops; $10K reduction in fuel/maintenance/labor costs; 20% increase in customer satisfaction; and reduction of open tickets for container repair and delivery services from 600 to 25 per month;• Wrote new hire orientation handbook; also developed centralized dispatch training guide for Delmarva region;• Evaluated 170+ performance reviews and employee feedback seminars annually;• Facilitated quarterly new hire orientation, on-boarding and on-going training for 150+ drivers and operations staff. Show less

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  Native floral group, llc

  Feb 2012 - Dec 2012

  Mid-atlantic operations and hr manager

  Founded over 70 years ago, Native Floral Group is the largest exotic flower distributor in the US, with an annual revenue of $14M+. Human Resources and Operations Manager, Mid-Atlantic/Maryland Region, 2012 (contract position)Recruited as Consultant to implement more effective HR function as well as provide logistical support for major client (Costco). • Directed HR and Operations accountability involving recruitment/staffing, team and individual training programs, logistical support, quality control, and cost reductions for Maryland location impacting 200+ associates and 29 route drivers; • Developed continuous improvement directives and future action plans aligned with Key Performance Indicators (KPIs);• Educated management on disciplinary actions and administrative grievances; determined appropriate corrective action; • Evaluated third party search firms; selected top performers, negotiated contracts, and established performance criteria;• Coached and facilitated safety presentations in compliance with OHSA, MOT and DOT regulations;• Ensured compliance with Workers’ Compensation, ADA, EEO, Family Medical Leave Act, OSHA, and DOT.Key Accomplishments:• Oversaw service increase from 8 Costco retailers to 14 within 12 months, resulting in recruitment of 70+ associates; • Managed successful additions of 10 locations and 4 routes within 12 months;• Conducted integration of organization goals, events, and KPI activities to facilitate increase in transportation department’s productivity by 20% from 1st though 4th quarter 2012 against previous (2) years; • Reduced accident rate by 20%; reduced product waste by 12,000/month; • Enhanced routing, loading and staffing performances to deliver 23% more product to retailers during Valentine’s Day and Mother’s Day, representing 40%of yearly earnings. Show less

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  Exel

  Dec 2012 - May 2014

  Human resources manager

  With annual revenues of $4.5B+, Exel/Genesis Logistics, a subsidiary of Deutsche Post DHL, provides services such as international freight forwarding, warehousing, supply chain analysis and management, in-plant services, assembly and packaging, and transportation management. Provided comprehensive Human Resources administration and support to multiple sites, including startups, of global logistics leader, impacting 750+ employees and carrying operational budgets of up to $70M.• Spearheaded efficacy of HR functions including Recruitment, Retention, Employee Training & Development, Performance Optimization, Organizational Development and Regulatory Compliance; • As Chair, Northeast Regional Diversity Committee, drove innovative outreach methods to recruit/retain minority candidates; • Oversaw administrative functions and leave of absence management (MLA, STD, LTD, Workers’ Compensation and Health and Welfare Plan Administration). Key Accomplishments:• Reduced 2013 employee turnover by 75% (Alexandria ), 58% (Richmond) and 75% (Norfolk) via outreach initiatives including employee opinion polls, associate training/feedback roundtables, and leadership on-boarding; saved organization $750K in turnover and training mitigation costs;• Drove performance improvement and career development training among exempt and non-exempt associates and managers to build and retain high performing teams; also facilitated 3 Wage Deck analyses recommending 15% adjustment for overall network yielding wage increases totaling $700K; • Heightened core management training by 70%; program improved Northeast Region’s Operations leader training metric from 63% to 84%; • Led negotiations with Airline and Transportation union impacting 240 non-exempt warehouse and CDL drivers for $16M operation; led negotiations with Teamsters Union 676, impacting 300 associates of $25M operating facility; • Recruited 187 CDL Drivers for Genesis East Coast Brand; division currently at 78% retention. Show less

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  Airgas

  Apr 2014 - May 2015

  East regional human resources manager

  • Managed full cycle HR management function of 25 retail and production plant locations throughout the east region, partnering with managers and employees to optimize recruitment & onboarding efforts at all levels, including CDL HAZMAT operators; • Spearheaded strategies which deliver smooth operations and efficacy of HR functions including Recruitment, Retention, Employee Training & Development, Performance Optimization, Organizational Development and Regulatory Compliance for 500+ employees;• Provided functional leadership and advocacy for the Human Resources Region on all matters pertaining to the transition and implementation efforts of new hires into the personnel system. • Partnered as a Senior Level Human Resources expert that plans, oversees, integrates, implements, and evaluates policies/provisions/programs for delivery of personnel services throughout Airgas East Region and North Division, to include (Classification, Executive Resources, Performance Management, Staffing and Recruitment, Position Management, Strategic Planning). • Built professional relationships to provide analysis, advice, technical support and Classification, Position Management, Staffing & Recruitment Strategies (Exempt and Non-Exempt) and Employee/Labor Relations. • Independently provides advice and guidance on all human resources matters.• Coached managers in effectively preventing labor issues; realize strategy implementation via training in anti-harassment, workplace violence and diversity/inclusion, attained certification in June 2014; Key Accomplishments:• Within first 60 days managed recruitment and on-boarding process which filled 24 operation, functional, general and executive management vacancies.• Played key role in setting up new management tier, the District Manager Role, transforming 1 (est.) $150-$200 million area into three (est.) $25-$60 million districts within the Maryland and Virginia area; Show less

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  Bureau of land management

  Jun 2015 - Jan 2024

  Nat'l diversity and spec. hiring authorities program

  Engaged public and private sector cooperation with organizations and develops framework, processes and procedures to advance organizational performance. Manages program budget cycle.Guided each HCM branch and several state offices across the BLM to identify recruitment and retention gaps and build pilot programs designed to advance strategic planning objectives by utilizing workforce demographic, applicant flow and analytical data. Provided guidance for the Leadership Development programs that focus on how develop sustainable organization-wide diverse leadership cadres in the world of dual careers, work-life balance, and other social pressures. Built national partnerships with diverse organizations and affinity groups to attract and retain talent for national, state and local BLM offices.Developed and coordinates outreach and recruitment programs that focus to advance the development of minorities, individuals with disabilities, veterans, and women and girls as a skilled workforce. Served as Project Technical and Information Advisor for the BLM’s Leadership Academy project titled "Developing Diversity in the Bureau Leadership for Today and the Future" in 2016. The project included a bureau-wide anonymous survey that was then analyzed and compiled to benchmark against BLM’s Diversity and Inclusion Strategic Plan. Increased 2017 recruitment and placement of underrepresented groups by 30% from 2016 to 2017: (African American Placement), increased by 23% (Female participation), totaled 68% (Latino participation) totaled 24%Overall representation for underrepresented communities increased to 86% vs 64% the previous year.Increased recruitment of 30% disabled veterans, increased from 4% to 10% and increased overall veteran’s representations to 20% of the BLM workforce.Partnership for Public Service recognized workforce recruitment project proposal between the Bureau of Land Management and BLM and the U.S. Dept. of Labor Office of Jobs Corps. Show less

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  U.s. small business administration

  Jan 2019 - Jan 2024

  Management program analyst (cor) / senior advisor

  • Manages ODICR budget and ensures annual procurement deadlines are met, funding obligated to achieve priorities by becoming office credit card holder, developing FY 2019 ODICR budget, managing T&A for ODICR and PMFs at SBA HQ. • Manages the tracking ODICR compliance with mandatory reporting/training & other requirements to ensure deadlines and commitments are met.• Performs Contracting Officer Technical Representative (COTR) duties, such as assisting with the development of the requirements/acquisition packages; monitoring contractor performance; and reviewing/approving invoices for 7contracts.• Produces resources and “Toolkits” for Small Businesses on Hiring People with Disabilities and post on website and consults with over 60 district and field offices on inclusion strategies.• Manages all administrative activities performed by the department to include, budget, procurement, time and attendance/payroll, Participates in the formulation of budget projections, tracking funds on a quarterly and annual basis.• Managed SBA’s 2019 Presidential Management Fellows Program’s Recruitment and Placement efforts. • Developed analysis and led SBA’s working group on The White House Initiative on Asian Americans and Pacific Islanders, HBCU Initiative and others.• Consults on hiring underserved groups. Develops resources for small businesses as a part of an Interagency Task Force to increase employment opportunities for people with disabilities, foster youth and formerly incarcerated individuals.Key Accomplishments:• Reconciled 9 months for procurement backlog within first 60 days. • Co-facilitated and developed 5 SBA special observances, live stream, underscoring awareness towards equal opportunity and inclusion on an equitable basis.• Serves as SBA-ODICR’s trainer/facilitator of Conflict Resolution, Civil Treatment for employees and managers. • Processes Title VI compliance requests with EEOC for small businesses in consideration for national SBA annual awards. Show less

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  Weichert, realtors

  Mar 2019 - Jan 2024

  Realtor
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  Usda

  Jan 2024 - now

  Chief of recruitment and outreach

  The U.S. Department of Agriculture, Departmental Administration, Office of Human Resources Management (OHRM), Employee and Experience Division (EED).I serve as the primary diversity and recruitment advisor to the Division Director for EED, Deputy, and Director of OHRM by providing strategic advice and counsel to senior management on diversity-related issues, especially as they pertain to policy, recruitment, outreach, and the workforce.• Serves as a Senior Program Manager and authoritative resource for the agency on developing and integrating outreach, recruitment, hiring goals, strategies, and metrics into business and planning processes and practices.• Provides program oversight, consultation and technical support to USDA Senior Management in the establishment of organizational outreach, recruitment and hiring goals, objectives, strategies and outreach.• Analyzes and evaluates new or modified diversity related policies, legislation and procedures for projected impact upon USDA outreach and recruitment programs and resources, recruitment and the workforce, and program goals, actions, and services.• Initiates, plans, and conducts extremely broad and difficult studies and surveys to determine whether new or revised outreach-related policies are needed.• Maintains liaison with other EED functions and senior management on outreach-related issues.• Leads and coordinates Department-wide completion and submission of required workforce, outreach and recruitment reports and plans to the Office of Personnel Management. Show less