Nithin R

Experience

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  [24]7

  Jul 2003 - Sept 2009

  Team Lead

  • Monitored team performance and, providing suggestions for areas of improvement and offering training programmers, increasing team performance.• Managed and mentored team of 20+ repartee to deliver exceptional• Technical support and Customer service.• Provided consistent support and guidance to team members, leading by example to maintain an excellent industry reputation.• Mange customer complaints professionally, calmly and politely,• increasing client satisfaction by providing favorable solutions.• Provided training to new staff members, performing detailed inductions to promote future success.• Maintained excellent team relationships by offering extra training, support and guidance to Bottom performers.• Managing the Customer SLA for the Region• Presentation of Weekly / Quarterly Business Reviews, to Clients. Show less

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  IIPM

  Dec 2009 - Oct 2010

  Manager

  • Built and maintained relationships with team of Counselors, increasing motivation and team spirit.• Responsible for inducting new students to all 18 canters of IIPM from across India• Manage counselors and help them to achieve targets• Recruitment & Training of new counselors• Led sales calls with team members to establish sales.• Conducted 1-to-1 counseling sessions with students to obtain an understanding their ambition and guide them to their carrier path.

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  IBM GTS

  Dec 2010 - Feb 2022

  Delivery Operations Manager - Security & Risk Management

  • Leading and Delivering IT security Risk & Compliance (IAM) Support for our customers. With 50+ IT security professionals.• Manage key business metrics (SLA's & SLO’s)• Delivering the identity & access management, which includes the logical (primary & secondary control) identity & access management.• Ensure CORP/ SOX / SSAE16 / ISO & other internal Audits and IT Compliance and implemented proper controls to protect the applications security.• Mitigated audit risk with optimization of compliance tools, identification of deficiencies and successful corrective actions.• Maintained 100% protocol and procedural accuracy• Present account metrics and team metrics to senior leadership.• Manage escalations effectively, provide RCA and Action Plans• Managed all human resources and labor relations activities for Team of 40 employees.• Strengthened operational efficiencies and traceability.• Devised training programs for new and existing employees.• Focus on development of the team members, helping with their career path• Routine Check-Ins , Performance Improvement Plans (PIPs), goal-setting with team members in line with individual’s goals, mentoring.• Conduct formal performance appraisals.• Created succession plans and promotion paths for all staff.• Provide professional mentorship to team members through regular one-on-one meetings, regular team meetings, and monthly account reviews.Evaluated and resolved all employee claims, including performance-based claims and harassment incidents.Lead the team to ensure adequate account coverage through team schedules and back-ups. Responsible for mentoring and developing team member to meet or exceed job expectations.Specialties : People manager , Escalation Management, Customer relation, Audit management, Client relations, Compliance and Risk. SLA Management, ISO 2700 lead auditor, ITIL Show less

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  Kyndryl India

  Dec 2021 - now

  • Senior Manager

    Nov 2023 - now

  • Manager Identity And Access Management Security and risk

    Dec 2021 - Nov 2023