Kumar R D

Experience

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  RR Donnelley

  Dec 2006 - May 2008

  Documentation Specialist

  ● Creating professional quality charts and graphs in PowerPoint.● Word Processing, Presentation Services and Logo extraction using Corel Draw.● From design and creative services through desktop publishing, typesetting and page layout, we provide an integrated solution that allows printers to better manage their workflow across the demand cycle in a more cost-effective production model.● Create, edit and format legal documents to firm specifications using a variety of software applications.● Convert, clean and format documents to/from different file formats.● Understanding the exact requirement from Account Sale Manager and ensure actions are executed.● Increased customer satisfaction and grew business by maintaining close relationships with customers.● Produced tables, pivot reports and charts for use in key decision-making processes.● Coordinated statistical data analysis, design, and information flow.● Documented business workflows for stakeholder review.● Automate the creation and manipulation of Microsoft Excel Solver models by using Microsoft VBA macro.● Handle sensitive and/or confidential documents and information. Show less

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  HCLTech

  May 2008 - Feb 2016

  ● Handled 3 LOB’s of 40+ FTE’s including Team Leads and SME’s.● Ensure the client metrics and SLA’s are met on daily basis.● Acted as Transition Manager for US & Canada process.● Handled End to End transition process for the Domestic (US-US Movement) and Canada.● Ensure Process, People, Technology, Infrastructure and Management are ready for phase approach.● Creation of As-Is process and To-be process flow with hand-off in MS Visio.● Developing RFP, SOP and Escalation Metrics with sign off from the specific stake holders.● Calculate the FTE count based on the in-scope activities identified in Due-Diligence.● Manage the transition of projects from the Due Diligence till the project reaches stability post Go Live.● Regular process reviews with each location to understand the client’s requirement.● Identifying, monitoring and managing potential risks in order minimizing the negative impact.● Work closely with Clients for improvements by analyzing process work flow and implementing changes.● Managed company operations, including staff hiring, training, development, scheduling and supervision.● Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.● Ensuring 99% Quality on HAWB Processing, Shipment Tracking and Rating and Billing.● Hands on Experience in IMS, P2P, O2C and Accounts Receivable & Accounting Software (Get-Paid)● Handling AR for major key customer, identifying the dispute and resolving it for quicker payment.● Conducting Annual Performance Appraisal and Conducting Monthly/Quarterly Review for TL’s and SME’s. Show less

  • Associate Manager

    Jun 2015 - Feb 2016

  • Senior Team Leader

    Jul 2013 - Jun 2015

  • Team Leader

    Jul 2011 - Jun 2013

  • Data Analyst

    May 2008 - Jun 2011
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  RPN Info Solution

  Feb 2016 - Sept 2019

  Operations Manager

  ● Understanding the market needs and preparing the Tariff and Revenue plan for the business.● Cooperation with the customer support team and provision of advice in sales related issues.● Contacting customers and presentation of the current products or services.● Plans and continuously monitors departmental operations to ensure that all work requirements and customer needs.● Manage CRM data and improve productivity by evaluating and implementing sales technology● Retaining the Existing Customers by continuous service improvement.● Responsible for driving the company to achieve and surpass sales, profitability, cash flow & business goals.● Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.● Forecasts management plans and prepares monthly performance, explaining variances.● Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.● Increased business profits 25% by streamlining processes and trimming unnecessary positions.● Managed all aspects of Operations including production, circulation, new product development and advertising.● Maintained P&L to ensure optimal fiscal responsibility.● Capitalized on SEO strategies to develop and work with marketing team to enable salespeople.● Interviewed, on boarded and mentored sales and marketing professionals and provided training on organizational strategies, Google Adwords and Google Analytics. Show less

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  HCL Technologies

  Sept 2019 - Jun 2024

  Senior Manager

  ● Ensure the client metrics and SLA’s/KPI are met on daily basis● Ensure the internal targets are met on Monthly / Quarterly basis for all activities● Regular monitor and focus on SOX parameter and ensure 100% on SOX audit● Handling End to End process of Order to Cash (OTC) – Order processing, Contract setup, Billing, Collection and Cash application● Regular interaction with Clients and other Stack holders to have smooth and Streamline process● Ensure Process, People, Technology, Infrastructure and Management are ready for phase approach.● Creation of As-Is process and To-be process flow with hand-off in MS Visio.● Developing RFP, SOP and Escalation Metrics with sign off from the specific stake holders.● Calculate the FTE count based on the in-scope activities identified in Due-Diligence.● Manage the transition of projects from the Due Diligence till the project reaches stability post Go Live.● Leading the Governance call with Clients and stake holder.● Ensure Hand-offs between HCL and the Client are stabilized.● Work closely with the Customer teams to ensure new LOB’s are on-boarded with seamless handover / transition.● Work closely with Clients for improvements by analyzing process work flow and implementing changes.● Managed company operations, including staff hiring, training, development, scheduling and supervision.● Identified opportunities to streamline operations via Lean Sigma.● Ensure minimal escalations & timely management of client complaints.● Conducting Annual Performance Appraisal, Conducting Monthly/Quarterly Review and Rewards & Recognition● Measuring the Team performance based on their Productivity, Quality, Attendance and Value add● Worked on a CoE project in order processing activity Show less

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  Genpact

  Jul 2024 - now

  Senior Manager