Fatimah Alli-balogun, CCSS

Experience

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  Hygeia HMO

  Sept 2009 - May 2011

  Insurance Agent

  Introducing and enrollment of wards into the insurance scheme

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  Federal institute of industrial research oshodi

  Sept 2012 - May 2013

  Industrial Trainee
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  Lagos State University

  Oct 2012 - Jun 2013

  Undergraduate Researcher

  Collection, Nomenclature classification, Preparation, stocking, and scaled-down specimens to meet experimental parameters.The Epidermis features experiment process by means of cuticular preparations which involves collection, cutting, maceration etc.Investigating the Foliar Anatomical Characters of Some Selected Plants Used in the Traditional treatment of cancer.Establishing the diagnostic features of the foliar areas which varies among of same or different genera.Supervisor: Dr. O.K. Oluwa Show less

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  Abuja parks and recreation

  Sept 2014 - Aug 2015

  National Youth service corps (Graduate Research assistant)

  cultivation of local and hybrid flowers, propagation of fruits, flowers and tree plants, arrangement and maintainance of green houses, research of flower plants.

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  Federal Capital Development Authority (FCDA)

  Jul 2015 - Feb 2016

  Horticulturist (Graduate Research Assistant)

  Training of young horticultural, maintenance of green houses, transplanting of seedings and flower

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  MABRON COMPANY (Publication and Research)

  Aug 2015 - Feb 2016

  Assistant Company Secretary

  Coordinating, scheduling meeting, preparing and maintaining office records, reports andcorrespondence pertaining to the management staff’s area of responsibility.Achievement:▪️A year of liaising with top personalities for magazine profiling and distribution of researchmagazines within parastatals in Abuja.

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  ACE - Africa Courier Express

  Feb 2016 - Mar 2017

  Assistant E-Store Manager (chicken republic Ikoyi branch)

  ▪️Process daily orders and responsible for the sales and profits of the E-store.▪️Providing exceptional customer service and resolve customer problems or complaints by determining optimal solutions. ▪️Communicate,execute and managee-marketing plans in cooperation with other team members.Achievement:▪️A year of successful leadership in motivating teams (dispatchriders) and managing skills forstandard keeping and daily achievements.

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  Farm green limited

  Sept 2016 - now

  Botanist

  Conversant with Codes, Standards, Regulations and Practices applicable to Botanists.-Studying plants, their environments, relationships, traits, and processes, conducting fieldwork, collecting and testing plant samples, and recording observations and testing the effects of weather, pollutants, pests, and other problems on different plant species.-Analyzing plant responses and reporting possible trends, benefits, or concerns.-Reporting to the Chief Botanist-Working with others, including other Botanists, team members, or students to achieve project objectives, managing research group members and resources.-Collecting specimens of plants, algae, fungi, mosses, etc. for study and classification in herbariums or laboratories, conducting laboratory tests on plants to determine their chemical composition or physiological responses to environmental stimuli, diagnosing plant diseases and recommending appropriate treatment methods, preparing reports and giving presentations about research findings at professional conferences, conducting experiments or field studies to test hypotheses regarding plant growth and development. Show less

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  Justrite Limited

  Mar 2017 - Oct 2023

  Product check and verificationProduct investigationBranch Inspection and monitoringLiaison with Food and Chemical related agencies (NAFDAC & SON)Suppliers' and other vendor certificationHealth and Safety standardsProduct Hygiene StandardsRender necessary assistance to Branches and departments Consumer perception and reportingTraining and Coaching SupportsEnsure all operational SOPs ( standard operating procedures) are well followed by staffs.Check the visibility of merchandising in the stores.Products quality check in all departments Check the stock availability of top sellers' and stock out across the stores and follow up with procurement department for stock replenishment.Check and correct all price placement dispute in the stores.Performing store branches Periodic cash count and monitoring.inspect all store branches and correct store managers on the permitted store standards.Correct all health and safety conformity issues as well as facility maintenance enforcement. Show less ▪️Handles cash transactions between customers and retail store.▪️Answers routine billing questions/issues from customers,receives and processes all paymentsaccording to standard procedures.▪️Scan products, operate scanning equipment and fix scanning issues,▪️Assists in the opening and closing of a retail location which includes but not limited tocash handling and deposits and inform customers about services and promotions availableand assesses customers needs.Achievements:▪️Part of leadership team in sales and merchandising, achieving set goals and objectives of theorganisation till date. ▪️Customer satisfaction and team management. ▪️Customer service management, sales performance and target achievements▪️Five years of contributing to the branch overall sales target success by being an effective cashier. ▪️A year of maintaining an important role as a public relation officer of a group formed bythe branch called Customer Retention and Engagement team (C.R.E.S.T) effectively. Show less

  • Internal Control Officer

    Nov 2021 - Oct 2023

  • Senior Sales Representative/Cashier

    Mar 2017 - Oct 2021
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  Microsoft

  Oct 2023 - now

  CSAM SUPPORT REPRESENTATIVE CSAM SUPPORT REPRESENTATIVE Microsoft
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  Tek Experts

  Oct 2023 - now

  Customer Support Account Manager

  * Retain customers: Identify and address customer pain points, develop and implement retention strategies, and track customer satisfaction.* Grow customers: Identify new opportunities to grow the customer base, develop and implement growth strategies, and track customer acquisition.* Cloud transformation: Assess customer cloud readiness, develop and implement cloud transformation plans, and track customer progress.* Present Microsoft cloud value propositions and differentiation that align to customer business objectives.* Understand customer business objectives and challenges.* Present Microsoft cloud value propositions and differentiation that address customer needs.* Provide technical product overview and insights.* Understand Microsoft cloud products and services.* Provide technical product overviews and insights to customers. Show less