Deepa Bose

Experience

• 

  WNS Global Services

  Jan 2006 - Nov 2012

  • Deputy Manager

    Mar 2010 - Nov 2012

  • Quality Analyst/Case Manager

    Mar 2007 - Feb 2010

  • Claims Analyst

    Jan 2006 - Mar 2007
• 

  Cognizant

  Jan 2013 - Jan 2013

  Team Manager
• 

  Amazon

  Jul 2014 - Mar 2017

  Manager - Operations

  • Managed 180+ team across different teams such as Production, Nesting and Ticketing• Managed and set up a Vendor Contact management team of 50 for UK LOB in Q4 2016 with 0% attrition in the first 60 days• Drove project on efficient hiring mechanisms via identification of ‘ideal associate profiling' helping achieve 94% conversion rate 30%)

• 

  LinkedIn

  Jan 2017 - Jan 2019

  Operations Team Manager

  • Managed UK and India team working on enterprise support on LinkedIn Talent solutions offering for enterprise accounts• Drove a project on identifying invalid refunds highlighting leaked refunds ($61.1K for 3 months) and set up a process on accurate refund management• Partnered with Sales teams to align on shared goals Focus on measuring, monitoring and reviewing performance andwork outputs to ensure processes are streamlined and errors areminimized

• 

  Amazon

  Sept 2019 - now

  • Deliver on business goals across German (DE) Spain (ES) marketplaces. Partnered with Sales teams to exceed revenue goal ~300MM in Revenue in 2023 (DE and ES)• Program managed key process roadmap leading to better collaboration between internal stakeholders) and external (customers and their partners) teams• Transitioned 42% of the team to the next role while performance managing 20% of bottom quartile performers• Coordinated, wrote and owned quarterly business review (QBR) with senior leadership across internal as well as stakeholder teams while participating as Lead coordinator on QBRs for 3 levels above• Owned Key metric (Adoption rate) as Lead for EU5, liaising with multiple team POCs, SMEs, and managers overachieving internal goal by +200 bps• Promoted innovation in the team leading to several ideas and creation of workflow that led to effective time utilization and saving AHT (average handling time) of a case by ~50% Mostrar menos • Established Ad support team for emerging markets such as KSA (Kingdom of Saudi Arabia, Brazil, Australia, and Singapore)• Improved scope of work to include a more 'consultative' approach and launched 3 processes helping achievement of ~USD1BB in revenue.• Conducted HC (head count) capacity utilization prior to defining upcoming year goals for 2022• Conducted >200 interviews • across levels 3, 4, 5 and 6 (Sr • Manager) helping recruitment effortsManaged teams across US and CA regions and delivered on business goals Mostrar menos

  • Senior Ops Manager - Amazon Advertising Success Team

    Jan 2021 - now

  • Ops Manager - Advertiser Success Team

    Sept 2019 - Jan 2021