Mamta Kumari

Experience

• 

  Intuit Integrated Marketing

  Aug 2015 - Dec 2015

  Senior Content Writer, Technical Content Writer and Guest Blogger

  Managing all the technical and non-tech blogsResponsible for writing associates pressResponsible for writing Press releaseManaging numerous of the articles in various niche including

• 

  Milagrow India's Number 1 Service Robot Brand

  Dec 2015 - Mar 2018

  Team Leader

  • Responsible to handle chat process for incoming leads on website through Chat Applications i.e. Zopim, Sales IQ• Updating the lead details on Zoho CRM and assigning them to Territory Co-coordinators• Handling incoming calls and provide quick consultation to potential buyers to choose the suitable models• Arrange field demonstrations for field engineers and updating their records• Sales follow up calls to convert the leads into long term value• Building a healthy relationship with customers through happy calls, providing after sales supports and Installation visits• Generating Sales report for territory co-coordinators and making MIS reports for sales to analyze the focus areas to motivate team for improving sales in affected regions• Keeping Leads, Contacts and Accounts information in a concise and clear manner• Building customer referrals and loyalty• Quickly researching and investigating issues that concern a customer to increase customer satisfaction rate• Creating work schedules for field engineers and reviewing with them on daily reports• Conducting visual observations of how staff speaks to customers and training them• Preparing daily, weekly, and monthly reports i.e. sales and performance reports for Incentive and record perspective• Coaching and developing team members in soft skills• Assessing the customer service department’s operational performance against set targetsOperations:• Managing Orders and Making sure the orders are going correctly • Coordinating with courier partners to make sure that products are reaching on given timeline• Looking after Pre-Dispatch Inspection of the product• Managing products in service centers to make sure all are input in the desk• Making Technical Reports and Service Invoices• Client Coordination and Servicing• Giving technical support on product via video calls Show less

• 

  PROPDIAL (प्रॉपडायल)

  May 2018 - Oct 2018

  Business Development Manager

  . Responsible for Handling Incoming Queries and explain about services. Updating the entire records of leads and clients on CRM. Fixing meetings with prospect clients and meet them for a small presentation about Propdail Services.. Contacting all prospects via various communication methods

• 

  Gartner

  Nov 2018 - now

  • Data Analytics Engineer

    Jun 2021 - now

  • Associate Business Analyst

    Oct 2019 - Jun 2021

  • Business Analytics Specialist

    Nov 2018 - Oct 2019