Melissa Schalk

Experience

• 

  Verizon

  Apr 1999 - Aug 2018

  • Created and managed $275M+ Expense Budget utilizing Hyperion Essbase and SmartView• Interpreted and presented Expense Financial results weekly and Revenue Financial Results Monthly to Executive team• Assessed Expense, Revenue and Margin performance and produced detailed analysis documents for use by Executive team and for Ops Reviews• Developed capacity planning model to accurately forecast force and overtime needs • Analyzed financial data to provide president level feedback on revenue, expense and margin • Built a weekly package highlighting key metric performance and updated actions to drive results• Prepared overall storyline for Operations Review with Chief Operating Officer • Created reporting for sales and marketing for better tracking of key metrics• Maintained daily/weekly reports and distributed on time; interpreted data to come up with Sales/Net Adds projections weekly• Led data collection and format for quarterly Operations Review with Chief Operating Officer; Oversaw execution of entire deck for multiple reviews • Evaluated Promotional offers to ensure minimal customer confusion• Organized calls between IT and Customer experience to modify Account Management Tool system for use by Consumer Sales, Business Sales, Repair and Dispatch Centers through the US• Designed the structure of a chat system for interconnection of cross functional departments • SE Region Acting Retail Sales Manager – Led 19 VZ Plus stores, 16 Kiosk locations and Big Box retailers to over 100% of quota from November 2007 to February 2008 – 170 total VZ FTE • Built and maintained a Microsoft Access database to gather and sort data for Homeowners Associations in six Tampa Bay counties• Compiled 100+ page power point document from several marketing groups to ensure executive leadership has up to date sales and marketing information Supervised a 14-management employee team responsible for implementing high end products for business customers • Coordinated implementation of complex telecom services to business customers • Managed a group of 16 hourly employees responsible for helping resolve complex service issues: served as 3rd tier escalation point of contact • Rotated through all areas of Operations to gain a well-rounded knowledge of the Telecom business

  • Manager - Financial Planning & Analysis

    Sept 2013 - Aug 2018

  • Manager – Regional Financial & Metrics Executive Reporting

    Jan 2012 - Sept 2013

  • Sr. Consultant – Metrics & Analysis

    Jul 2010 - Jan 2012

  • Sr. Consultant – Customer Experience

    Nov 2008 - Jul 2010

  • Manager – SE Regional Marketing

    Feb 2007 - Nov 2008

  • Supervisor – Sales Support

    Aug 2005 - Feb 2007

  • Specialist – Sales Support

    Jul 2003 - Aug 2005

  • Supervisor – Circuit Provisioning Center

    Jun 2000 - Jul 2003

  • Management Associate – Operations Management Associate Program

    Apr 1999 - Jun 2000
• 

  MetLife

  Aug 2018 - Jan 2021

  • Designed and quickly implemented cohesive global metrics strategy collection and reporting of 700 daily KPIs from 20+ countries to meet global pandemic reporting changes • Empowered decision-making with actionable data insights across key operations functions by advancing capabilities and reducing reporting turnaround time by 50% • Transformed annual metrics target setting tools for 40+ countries to enable ease of use and consolidation for executive leadership insights to exceed performance objectives • Collaborated with Country and Regional leads to provide executive leadership with insight on areas not performing at targeted level Show less • Partnered to bridge home office and country operations; coordinated metrics and financial planning process in Europe/Middle East 21 counties • Facilitated data driven decisions for senior management’s operating reviews with detail trends and variances explanations of key Operations metrics• Achieved $6.5M savings consists of 10 transformation programs in Europe region through leading portfolio management governance and reporting processes• Met performance objective by consolidating annual expense plans of $103M for 21 Europe/Middle East countries Show less

  • Director - Strategic Planning

    Oct 2019 - Jan 2021

  • Sr. Business Planning & Strategy Consultant

    Aug 2018 - Oct 2019
• 

  CrossBorder Solutions

  Jan 2021 - Aug 2021

  Deputy Chief Of Staff

  Established and continue to refine executive reporting in start-up environment, working with functionalteams to create scale and quality data outputs the Senior Leadership Team.• Built reporting needs from scratch to analyze results and provide recommendations on growth opportunities to the Senior Leadership team• Developed and maintain governance oversight to drive accountability and prioritize objectives• Navigate critical relationships with IT, consultants, vendors, business partners and end users, analyzing business needs and transforming into lean business requirements• Negotiated contract with vendor to provide software service to be used on all employee PCs, negotiations ended with more functionality for less cost than the current contract• Created solid relationships with 16 business unit leaders to collaborate on key business highlights to report to the CEO Show less

• 

  CAE USA

  Jan 2022 - now

  Senior Governance Manager

  Created methodology to integrate data and reporting throughout the organization, working cross-functionally with 8 executive leadership team members to design a cadence allowing for flow of information.• Broke down siloes by identifying and creating lines of communication between organizations allowing for reduced time for issue resolution• Supported Defense & Security President and the executive leadership team ensuring information needed for meetings is compiled and ready to be presented to Corporate executive and Board of Directors• Trusted member of multiple teams; able to bring groups with differing opinions together and create a unified solution Show less