Robert Lamb

Experience

• 

  HP

  Apr 2008 - Apr 2014

  I was tasked with managing the complex needs of this global account; led multiple cross-functional technical teams. I verified ongoing compliance with organisational policies and procedures and adhered to budgetary restrictions. I directly interacted with senior-level internal/external decision makers on the account to maintain ongoing satisfaction. I focused on consistently delivering substantial growth on the account through proactive relationship management. Select achievements in this role include:Built a cohesive partnership between Ericsson and HP to maintain business and provide opportunities for future growth.Played an integral leadership role on the renewal team of a global five-year contract extension; dedicated efforts in workplace and mobility. Show less I began my tenure as the Regional Customer Service Manager in the Northern Area in 2006. From this role, I experienced a rapid succession of promotions. As Lead Service Delivery Manager, I led diverse functions within the programme that was dedicated to providing a central support structure to the Ministry of Defence and their customers. I concentrated my efforts to ensure the utmost data integrity and confidentiality. I consistently met or exceeded aggressive KPIs and SLAs. Select achievements in these roles include:Worked with British Armed Forces on a number of overseas operations; leveraged technical expertise to provide UK-based IT support.Leveraged 3 Design to support the MOD with marine survival initiatives. Show less

  • Global Account Manager

    Apr 2012 - Apr 2014

  • LEAD SERVICE DELIVERY MANAGER – ATLAS ACCOUNT (MoD)

    Apr 2008 - Apr 2012
• 

  DXC Technology

  Apr 2014 - now

  I currently oversee and manage a diverse portfolio of accounts with average annual revenue of $80M; full responsibility for meeting or exceeding all cost and quality SLAs. I address and remediate all potential / emergent delivery issues for internal/external stakeholders. I develop and lead a cross-functional team in daily operations. I function as a Subject Matter Expert (SME) with respect to the organisation’s digital portfolio of offerings. I liaise between internal parties and third-party suppliers to achieve timely delivery for all accounts. I train and mentor personnel on digital transformation, quality assurance, and technical troubleshooting best practices. In my daily efforts, I demonstrate my aptitude handling multiple concurrent projects. In addition, I keep up to date on new and emerging technologies and digital delivery best practices. Select accomplishments in this role include:Successfully improved accounts’ margins by 10% on average by initiating value attainment and cost reduction activities. Fostered and cultivated open and collaborative lines of communication with clients to assess and address their unique goals. Utilised findings to conceptualise, recommend, define, and deliver digital transformation roadmaps that consistently met or exceeded client expectations.Created and maintained a comprehensive organic growth strategy for all accounts; managed an average ABR of $2M per quarter. Forged and improved digital relationships across functional and technical stakeholders to unify efforts across the board. Championed the introduction of new and innovative digital ideas and new-value propositions to c-level executives; provided subject matter expertise on digital transformation. Show less I managed a diverse portfolio of accounts on the £316M hardware framework deal. I continuously researched, prospected, and secured new business while maintaining existing accounts. I managed and mitigated corporate risks. I built and maintained ongoing relationships with internal and external stakeholders. I also handled complex negotiations with clients, vendors, and supplies; focused efforts on achieving win-win terms. Select achievements in this role include: Functioned as Account Lead on a successful 2-year contract extension for DWP desktop; dedicated efforts in workplace and mobility.Devised and defined comprehensive business growth strategies to contribute to year over year success. Show less

  • Account Delivery Lead - UK&I

    Apr 2018 - now

  • Digital Desktop - Account Manager

    Apr 2014 - now