Rick Johnson

Experience

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  Kupferberg Center at Colden Center Queens College

  May 2001 - Aug 2009

  Theater Technician

  Theater technician responsible for the set up and breakdown of all theater related equipment including but not limited to lights, sound board, light board, sets, props, etc. additionally responsible for stage managing, running the theater’s native soundboard and light board.

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  Brooklyn Cyclones

  Jun 2001 - Dec 2004

  Mascot - Sandy the Seagull

  First ever Sandy the Seagull, mascot for the NY Mets Class A minor league Brooklyn Cyclones. High energy entertainment at all Cyclones games from 2001-2004 seasons. An integral part of the team, responsible for getting the crowd pumped up, entertained and engaged in Brooklyn Cyclones baseball.

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  St. John's University

  Jan 2003 - Mar 2006

  Customer Service Representative

  Customer Service Center Inbound/Outbound Participated in multiple fundraising initiatives.Contacted students regarding bursar and financial aid related issues.Acted as customer service agent and liaison for students and alumni of St. John's University.Assisted callers with questions pertaining to the University's programs, including academia, student orientation, sporting events, ticketing information, and financial aid.Cold called students, alumni, and fans to sell tickets to University sporting events. Show less

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  Theatreworks USA

  Dec 2003 - Jun 2004

  Professional Actor

  Toured the United States from January 2003 to June 2004 as part of an ensemble performing an hour long children’s theatre production of Beverly Cleary’s Ramona Quimby. Also shared responsibility of setting up and breaking down the set used during production. Earned the prestigious Actors Equity Card entering into the Equity Theatre Union.

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  ChoicePoint Services

  Mar 2006 - Apr 2008

  Investigative Researcher/Reporter

  Examined and verified insurance claims exclusively for the UNUM/Provident Insurance Company.Contacted state, county, and local agencies, employers, and authorities for accident reports and legal information regarding insurance claimant.Used internet search engines, the ChoicePoint database, and special access to various web resources to obtain information and find conclusive evidence on claimant. Organized and composed reports summarizing all investigative findings and subject's history. Sent information requests to the appropriate courts for litigation and criminal records. Former member of the ChoicePoint Services Quality Control Team Show less

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  Apple

  Nov 2009 - now

  Leader of the Mac and Mobile technicians performing repairs in the Genius Repair Room.Train new employees on technical procedures in regards to our software systems.Responsible for the inventory of parts/products related to all customer repairs.Handle escalated customer complaints related to all repairs.Screening all customer products checked in to be sent to the remote repair facility, packaging and labeling.Act as a liaison with AppleCare technical support regarding existing customer repairs.Maintaining all supplies necessary for day to day operations and tools for repair in the Genius Repair Room.Perform routine maintenance on iRepair, the software used for the organization of all in store and out of store repairs. Subject matter expert related to all product/technical knowledge for all questions for my team.Perform research through Apple repair/inventory systems when inventory discrepancies or variances appear. Show less Promoted to Family Room Specialist based on quality of work and ability to communicate with customers of various ages and technical levels.Provided training in one to one lessons to customers of all skill levels in order to give customers a better experience and allow them to be more comfortable and proficient with their purchases.Performed duties in association with the troubleshooting of products such as iPods, iPads, and iPhones.Executed all duties associated with transfer of sensitive customer data from old computers to newly purchased Apple computers.Achieved #1 Net Promoter Score for all Family Room Specialists (20 specialists).Certified by Apple to repair and troubleshoot all Apple mobile devices (iPhone, iPad, iPod). Show less Provided outstanding customer service while educating prospective consumers with extraordinary knowledge of all Apple products and policiesPerformed multiple roles within the retail store including Red Zone Concierge, Family Room Concierge and phone support in addition to finding the best solution for every customer interaction in regards to all Apple products and accessories. Organized and managed customers waiting for technical serviceTaught and explained intricacies of Apple's Final Cut Pro 6 professional editing software Show less

  • Genius Administrator

    Oct 2014 - now

  • Family Room Specialist

    Oct 2010 - Oct 2014

  • Specialist

    Nov 2009 - Oct 2010
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  Group Text Productions

  Sept 2018 - now

  Actor/Producer
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  Freelance

  Sept 2022 - now

  Audiobook Narrator