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Philippa Lokko

Philippa Lokko

Kiosk Assistant

location of Philippa LokkoStockholm, Stockholm County, Sweden

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  • Timeline

  • About me

    COO at KIT (People People People)

  • Education

    • Lund University

      2018 - 2018
      Intermedia Studies: The Rhetoric of Advertising in the Modern Media 7.5 hp

      In the course expressions of modern advertising in different medias are studied using theories derived from semiotics, rhetoric and image analysis. Focus is on analysing but also creating different forms of advertising in the twentieth century, as a manifestation of modern popular culture.

    • IHM Business School

      2022 - 2022
      Operations management

      Deepened my skills and insights on effective goal-setting, management structures, and organizational efficiency to benefit customers and resource utilization.

    • Lund University

      2018 - 2018
      Intermedia Culture Studies 7.5 hp

      The course focuses on intermediary phenomena in relation to the concept of culture: from an overall idea of multimedia culture to specific audiovisual and verbal phenomena, such as the music's relation to image and architecture, advertising, visual text, cartoons and cultural icons.

    • Linköpings universitet

      2014 - 2014
      Female, Male and Human: The Cultural Construction of Gender 7.5 hp

      During Fall 2014 I studied a evening course at Linköping University. The course dealt with gender theories focusing on the distinction between men and women arise, change and constructed in different societies.

    • Uppsala universitet

      2015 - 2015
      Gender Studies A 30 hp

      Studied Gender Research A at Uppsala University during Spring 2015. The course includes topics related to political, private, economic and spheres and problematize the attitude towards gender, class, sexuality and ethnicity.

    • Lund University

      -
      Bachelor's degree Gender Studies

      Bachelor's Degree in Gender Studies with focus on norm criticism, intersectionality, strategic communication and I-O psychology. Wrote my bachelor thesis analyzing the gender equality goal (SDG 5) in the 2030 Agenda for Sustainable Development.

    • Per Brahegymnasiet

      2011 - 2014
      Social and Behavioral Science

      Activities and Societies: Started a feminist school club. Studied Social Science with optional courses such psychology, sociology and educational communication.

    • Malmö University

      2018 - 2019
      Intercultural Communication 15 hp

      Intercultural communication is the communication that takes place between people with different cultural backgrounds. The course deals with communicative behaviors and is aimed both at those who, in their professional life, are in contact with people with different backgrounds and to those who have a general interest in communication and cultural meetings.

    • Mid Sweden University

      2019 - 2019
      Organizational communication 7.5 hp

      Communication is a prerequisite for an organization to be able to exist. This course introduces the areas of organizational theory, organizational communication and organizational culture. Internal communication, structure, leadership, culture and processes are discussed, mapped and analyzed in relation to different types of organizations.

  • Experience

    • HV71

      Oct 2010 - Aug 2014
      Kiosk Assistant

      Kiosk assistant at Kinnarps Arena during HV71s games for four seasons. Also helped out at other events that took place in the arena.

    • Husqvarna Group

      Jun 2013 - Aug 2013
      Switchboard Operator

      Summer substitute at Husqvarna Groups switchboard and reception. Answered the telephone for the Swedish and Norwegian market, and took care of visitors.

    • Husqvarna Group

      Jun 2014 - Aug 2014
      Switchboard Operator

      Summer substitute at Husqvarna Groups switchboard and reception. Answered the telephone for the Swedish and Norwegian market, and took care of visitors.

    • The Body Shop

      Aug 2014 - Jul 2015

      Part-time employee as a seller in both of The Body Shop’s stores in Uppsala. Helped customers in the store, had makeup-and skin care consultations, VIP-evenings and handled returns and complaints. Half-time employee as Shop Assistant at The Body Shop in Linköping. Helped customers in the store, had makeup-and skin care consultations, handled returns and complaints and had responsibility over the store's transaction increases.

      • Shop Assistant

        Jan 2015 - Jul 2015

      • Shop Assistant

        Aug 2014 - Jan 2015

    • Care.com

      Sept 2015 - Jul 2016
      Customer Support Agent Sweden

      Part-time employee at Care.com. As a customer service agent I answered questions for the Swedish members through SalesForce and accepted, corrected or declined profiles on the Swedish, German, English and Danish site.Care.com is a platform and meeting place for families and service providers, such as babysitters, housekeepers and tutors, to connect with each other.

    • Mymuesli GmbH

      Apr 2016 - Mar 2017
      Junior Community Manager Sweden

      I was a part of the international team and my main focus was Content Marketing, Community Management and Customer Support for the Swedish market. I translated, adapted and created content for the Swedish website, blog, Instagram and Facebook page using my creativity and language skills. To create the best content possible, I worked with SEO, keyword research, trend spotting, influencer research, tracking links and Google Analytics. I also handled incoming questions, remarks and concerns from the Swedish customers by e-mail, phone and chat, as well through comments and messages on the various social media channels. mymuesli is a German brand of breakfast cereals that allows customers to mix their own organic muesli online. The company started in 2007 and in 2016 they won the German Marketing Award. Show less

    • Greatcontent AG

      Oct 2016 - Mar 2017
      Content Production & Customer Care Manager

      I was in charge of the Swedish market and responsible to make sure that the writers followed their briefings, produced high quality texts for the clients and kept their deadlines. I had daily contact with our clients and made sure that the process went smoothly. I also reviewed applications from both writers and clients for the website, proofread texts, audited the writers capacity and writing level, and answered customers support questions. I also created and adapted a monthly newsletter in MailChimp, one to the writers and one to the clients.greatcontent is a digital platform and supplier of customized SEO texts working with large clients as Zalando, Sixt and Groupon. Show less

    • NORD DDB

      Apr 2017 - Jun 2021
      Social Media Manager

      Part of NORD DDB's Cultural Insights and Content & Community team. Working with social media and content marketing for brands such as McDonald's, Volkswagen, Delicato, Samsung and Elkjøp.Educational leave between 28th of August 2018-31st of June 2021.

    • The Body Shop

      Oct 2018 - Jul 2020
      Shop Assistant

      Part-time employee.

    • Framtiden

      Nov 2018 - Feb 2019
      Student Ambassador

    • Add Gender AB

      Aug 2020 - Dec 2020
      Intern

    • People People People

      Jul 2021 - now
      Content & Inclusion Manager

      I work as Content & Inclusion Manager at KIT - a company part of the agency network PPP

    • KIT

      Jul 2021 - now

      As Content & Inclusion Manager at KIT I offer relevant, accessibility-adapted, inclusive and diversified communication to our clients. As well as creating a work culture at KIT where more people feel like they belong.

      • Chief Operating Officer

        May 2023 - now

      • Content & Inclusion Manager

        Jul 2021 - May 2023

  • Licenses & Certifications

    • AdWords Fundamentals

      Google
      Jan 2018