Philip Joseph, PMP, Prince2

Experience

• 

  Aviva

  Jan 2004 - Jul 2005

  Customer Service Advisor

  - Drafting, review of insurance documents to ensure contract compliance before policies are issued- Handle various sales, service and claims related queries of UK based leading insurance customers

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  IBM

  Oct 2006 - Jul 2010

  - Manage IBMs enterprise wide knowledge management collaboration system that hosts business knowledge assets- Taxonomy and Metadata Management for IBM Knowledge Portal- Manage collaboration, knowledge and content management projects including migration, IP-law review, publishing process - Collate, review, edit, organize and package knowledge (content) for ease of reuse and by solution/sector/vendor products- Manage operations and resources, counsel, mentor and guide individuals/teams to consistently perform at their optimal- Leverage bench resources to review, create, co-create content from their domain of expertise that can be reused- Provide training for SME, IP Law reviewers and content managers Show less

  • Content Lead (Program Lead)

    Jan 2008 - Jul 2010

  • Content Manager

    Oct 2006 - Jan 2008
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  Mindtree

  Sept 2010 - Jul 2012

  Knowledge Manager (Manager)

  - Lead for Content Management activities in Mindtree. Manage end to end knowledge portal operations- Built organizational Taxonomy and Metadata to assist in submission and retrieval of knowledge- Set up content management framework to share, leverage, and reuse knowledge assets across the firm- Engage with communities of practice for effective integration of KM with business- Set up SME, IP Law and other review processes to ensure no confidential, sensitive, unauthorized /external content is published- Identify and bridge Knowledge gap using KM methods Show less

• 

  EY

  Jul 2012 - Dec 2021

  - Helping business leverage the collective knowledge of the organization to win and deliver engagements more efficiently- Knowledge Management Architect and Consultant for external clients- Content Lead, Knowledge Manager for Financial Services, Banking and Capital Markets, Insurance - Taxonomy, Metadata, Browse, Editorial, Publishing process management for EY service and sector websites- Process and continuous improvement to streamline and enhance usage of methodologies, knowledge/content across organization- Lead knowledge/content sourcing and migration of content from legacy platforms to latest technologies - Build and sustain community, services, sector websites and ensure they have best and latest content for reuse and awareness- Identify knowledge gaps, manage content creation by working with business content owners (BCOs) for effective reuse Show less

  • Knowledge Manager (Senior Manager)

    Jul 2017 - Dec 2021

  • Content Advisor (Advanced Manager )

    Jul 2015 - Jun 2017

  • Content Lead (Manager)

    Jul 2012 - Jun 2015
• 

  Publicis Sapient

  Dec 2021 - now

  Knowledge Management Consultant (Senior Manager)

  - Knowledge Management Consultant for multiple sectors and competencies- Leading relationship with sector and capability group to help shape knowledge priorities- Partnering with subject matter experts to convert approaches and perspectives into propositions, toolkits, and methodologies- Supporting proposals, client discussions, and engagements- Leveraging industry expertise by collaborating with global teams and other practices- Lead/ideate new initiatives within knowledge management Show less