Devan White

Experience

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  Alcaldia de Corn Island

  Jan 2009 - Apr 2014

  Tecnico de Juventud
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  Bluefields Indian and Caribbean University

  Jun 2012 - Aug 2014

  Technical and Project Promoter

  Develop and implement processes, with a continuous analysis of performance for the continuous improvement and the well-being of the business.

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  Sitel

  Oct 2014 - Dec 2015

  Green DotResponsible for ensuring quality performance by agents, through different types of strategies such as coaching and skills to ensure a better CSAT. Retention of clients using sales techniques.Follow-up on complaints and their resolution and development of performance strategies to obtain short-term results. Green DotAssist members with solutions for all card products, including ATM cards, mobile wallets, and prepaid cards.

  • Customer Service Team Lead

    Oct 2014 - Dec 2015

  • Customer Support Specialist

    Oct 2014 - Feb 2015
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  Convergys

  Dec 2015 - Apr 2017

  Sales Support Specialist

  Sprint- Virgin MobileCreation of strategies to increase the sales of the department, ways of measuring performance and making revisions for continuous improvement.Coordinate operations with other departments for good internal performance. Identify inefficiencies and make recommendations for process improvement in the company.

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  Concentrix

  Dec 2015 - Apr 2016

  Sales Specialist

  Sprint/ Virgin MobileI took phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls.

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  D&D Smart Devices and Accessories

  Jan 2017 - now

  Founder CEO

  Electronics devices.

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  OneLink BPO

  May 2017 - Feb 2019

  AKYTA (Entrust Energy, Power of Texas, Axon Power, TPV D2D Sales)Design and conduct training and development programs to improve individual and organizational performance. Tracked, reported, and evaluated the effectiveness of training solutions and made changes to programs based on feedback; provided return on investment analysis and recommendations. In addition, direct the team to obtain the internal and external goals of the company, as well as those of the client. TXU EnergyWork with the marketing and sales department to develop leads for potential new accounts, by making calls to people in our client database to discuss opportunities for upgrading products or services or pitching them a new product. TXU Energywork with customers and marketers to increase brand loyalty and revenue. Focus on retaining existing businesses by delighting customers and finding solutions to common pain points.

  • Product and Process Trainer

    Jun 2018 - Feb 2019

  • Acquisition Specialist

    Nov 2017 - Jun 2018

  • Retention & Customer Service Specialist

    May 2017 - Oct 2017
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  Hotel y Restaurante La Isleña

  Feb 2019 - Jan 2020

  Hotel Manager

  Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality.

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  Opticall BPO

  Jan 2020 - Jul 2020

  Stanton Optical/ My Eye LabAs a Medical Scheduler my main responsibility was making patient appointments, and also perform other tasks as well: gathering patient information, handling insurance documentation, managing front desk operations, collecting payments and maintaining inventory.

  • Onsite Support

    Apr 2020 - Jul 2020

  • Appointment Scheduler

    Jan 2020 - Mar 2020
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  Centro Recreativo La Isleña

  Aug 2020 - Aug 2023

  General Manager

  I am in charge of the administration, control and development of the hotel and the recreational center, verifying that all the other departmental areas are working in the best possible way. -I define the company's policies and the objectives that must be met. I verify that each department is meeting the stated objectives, providing excellent quality of service. -I administer the management of human resources, marketing, security, quality and coordination of all the necessary aspects for the correct operation of the hotel. Show less

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  Ricci Law Firm Injury Lawyers

  Aug 2023 - now

  Intake Specialist