Aldrin Alfonzo

Experience

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  Cornerstone OnDemand

  Nov 2009 - Jun 2020

  Engaged in Agile planning and ceremonies such as stand-ups, sprint and release planning. Provided estimates on the time it would require to complete a tasks.Reviewed and analyze project stories. Providing a holistic perspective to see how it may connect or interfere with other areas of the application. Often presenting feedback to Product on alternative solutions to the design.Created end-to end test scenarios to validate a working UI. Ensuring that both Happy Path and Unhappy path scenarios are properly tested.Performed duties with a Client-centric mindset. Carrying out an initial analysis of submitted defects. Providing feedback to relevant stakeholders such as Development, Product and Support teams. Ensuring that feedback and information were provided in a timely fashion Show less Managed the Product Analyst team.Developed various processes to operationalize the Product Analyst Role. Developed analytics to better understand the life-cycle of reported issues to resolution and constructed processes to further optimize.Integral to the migrating of internal CRM from JIRA to Salesforce. Designed Training documents for the Product Analysts Role. Developed a Defect Disposition process to better capture reasons for false positives of defects. Categorizing reasons for the false positives to gain an enhanced understanding so as to develop ways to limit them.Worked with Development teams to create a template that would provide meaningful information for internal stakeholders.Worked closely with high priority and strategic clients to ensure that their implementation, adoption of products and integration projects were in good standing. Show less Collaborate with the Global Product Support team and Product to advocate and lead discussions for client stakeholders. Primary focus was on the LMS, EPM, Core product suites and assisted clients on the design and implementation of the Cornerstone product that would best fit their business need. Provided laser focus attention to reported issues. Items in my queue consisted of assumed system defects. Enabled cross-team collaboration on global client issues with all departments.Limiting false positive for defects extensively and to providing a quicker resolution.Created "How To's" or "Expected behavior" documentation using Confluence.Led defect escalations for high-impact clients.Managed and approved defect fix deployments while coordinating with Dev, QA, and Build Teams. Show less Developed a deep knowledge of the Cornerstone Suite offerings from LMS, EPM, CoreHR, and SMP Effectively managed cases in high volume environmentProvided problem solving and support services to a variety of clients across various verticals and business scales, from large enterprises to small businesses and organizations. Troubleshot client questions and provided quick, accurate, thorough responses using Salesforce as a case tracking systemTrained, Mentored and on-boarded new hires Show less

  • Quality Assurance Engineer

    Jun 2018 - Jun 2020

  • Quality Assurance Analyst

    Dec 2015 - Jun 2018

  • Product Analyst Senior Team Lead

    Nov 2012 - Dec 2015

  • Product Analyst

    Nov 2011 - Nov 2012

  • Product Specialist I and II

    Nov 2009 - Nov 2011
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  ProSearch

  Aug 2020 - now

  Quality Assurance Analyst II