Nancy Y. Adams, MBA

Nancy Y. Adams, MBA

Receptionist

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  • Timeline

  • About me

    Appointment Setter at Total Attorneys

  • Education

    • Robert Morris Graduate School of Management

      2010 - 2012
      Masters Human Resources Management/Personnel Administration, General

      Activities and Societies: SHRM

    • Robert Morris University

      2009 - 2010
      Bachelors Business Administration and Management, General
  • Experience

    • Alden Village North

      Jul 2007 - Jul 2009
      Receptionist

      Staffed facility with cna's, nurses, and laundry employees to accommodate 150 bed resident facilityConducted interviews to selectively screen potential candidatesCoordinated weekly and monthly schedules for approximately 100 employees Supervised and disciplined a team of 10 laundry staffManaged all administrative responsibilities for the reception areaAnswered approximately 100-200 inbound calls per day from families, customers, and vendors

    • AT&T

      Feb 2010 - Jul 2010
      Retail Sales Associate

      Committed to providing the best customer service to customers Sold a variety of products to customers at the storeHandled all customer service issues with the billing department

    • World's Finest® Chocolate

      Oct 2010 - Dec 2010
      Customer Service Associate

      Provided excellent customer service to all customersAssisted in the selection of merchandise that was sold to customersStocked inventory on a weekly basisCreated documents and spreadsheets for management team

    • Total Attorneys

      Jun 2011 - now
      Appointment Setter

      Act as a liaison between consumers and attorneys providing important information to bothAnswer approximately 250 calls from consumers wanting to be connected to attorneys in their area Manage attorneys calendars and events

  • Licenses & Certifications