Nancy Y. Adams, MBA

Experience

• 

  Alden Village North

  Jul 2007 - Jul 2009

  Receptionist

  Staffed facility with cna's, nurses, and laundry employees to accommodate 150 bed resident facilityConducted interviews to selectively screen potential candidatesCoordinated weekly and monthly schedules for approximately 100 employees Supervised and disciplined a team of 10 laundry staffManaged all administrative responsibilities for the reception areaAnswered approximately 100-200 inbound calls per day from families, customers, and vendors

• 

  AT&T

  Feb 2010 - Jul 2010

  Retail Sales Associate

  Committed to providing the best customer service to customers Sold a variety of products to customers at the storeHandled all customer service issues with the billing department

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  World's Finest® Chocolate

  Oct 2010 - Dec 2010

  Customer Service Associate

  Provided excellent customer service to all customersAssisted in the selection of merchandise that was sold to customersStocked inventory on a weekly basisCreated documents and spreadsheets for management team

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  Total Attorneys

  Jun 2011 - now

  Appointment Setter

  Act as a liaison between consumers and attorneys providing important information to bothAnswer approximately 250 calls from consumers wanting to be connected to attorneys in their area Manage attorneys calendars and events