Omar Sherif

Experience

• 

  Vodafone

  Sept 2009 - Jan 2010

  Billing Department

  As a customer services representative i was responsible of handling billing issues with the customers as well as some technical issue.

• 

  El jazzera

  Mar 2010 - May 2010

  Markter
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  Samsung

  May 2011 - Dec 2014

  Delegate supervisor

  I worked in more than 1 account in Teleperformance Wind for 2 years as a customer services agent and billing department. as well as a delegate supervisor responsible of 15 agents. Then Samsung as a technical support agent for another 2 years .

• 

  Sumerge Software Solutions

  Jan 2015 - Dec 2017

  Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization.· Acting as the main interface between the client and the organization to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in client's strategic business planning processes.· Conducting sales presentations and product demonstrations where applicable· Coordinating the preparation of Sales proposals, tenders/bids, and contracts· Preparing account and opportunity plans· Identifying and gaining new business through cold calling, mailing, and referrals· Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business· Reporting pipeline activities, leads and opportunities’ status and maintaining assigned clients’ information· Archiving offers, proposals and relevant documents on CRM· Building relationships with partners/vendors and identifying areas of mutual interest. عرض أقل · Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization.· Acting as the main interface between the client and the organization to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in client's strategic business planning processes.· Conducting sales presentations and product demonstrations where applicable· Coordinating the preparation of Sales proposals, tenders/bids, and contracts· Preparing account and opportunity plans· Identifying and gaining new business through cold calling, mailing, and referrals· Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business· Reporting pipeline activities, leads and opportunities’ status and maintaining assigned clients’ information· Archiving offers, proposals and relevant documents on CRM· Building relationships with partners/vendors and identifying areas of mutual interest as a means of maintaining a business relationship عرض أقل

  • Account Manager

    Jan 2016 - Dec 2017

  • Account Executive

    Jan 2015 - Jan 2016
• 

  PROSOL-SA

  Nov 2017 - Sept 2020

  Working closely with accounts to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organization.· Acting as the main interface between the client and the organization to ensure an optimal level of service is provided at all times and continually seeking the opportunity to participate in client's strategic business planning processes.· Conducting sales presentations and product demonstrations where applicable· Coordinating the preparation of Sales proposals, tenders/bids, and contracts· Preparing account and opportunity plans· Identifying and gaining new business through cold calling, mailing, and referrals· Coordinating with Technical Support staff regarding technical issues to ensure client retention and continued business· Reporting pipeline activities, leads and opportunities’ status and maintaining assigned clients’ information· Archiving offers, proposals and relevant documents on CRM· Building relationships with partners/vendors and identifying areas of mutual interest. عرض أقل

  • Territory Sales Manager

    Jan 2020 - Sept 2020

  • Key Account Manager- Oracle Business Partner

    Nov 2017 - Aug 2020
• 

  Fawry Banking and Payment Technology Services

  Sept 2020 - Jul 2021

  Senior Banking Relationship Manager
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  Raya Information Technology

  Jul 2021 - now

  Senior Account Manager