Michael Dorbad, MBA, SSGB

Experience

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  Blue Cross of Northeastern Pennsylvania

  Feb 1987 - Sept 1996

  Manager, Provider Automated Services

  Provider Automated Services Manager: 4/1992 – 9/1996Provider Automated Services Coordinator: 9/1989 – 4/1992Responsible for the direction and management of the Provider Automated Services Department. The primary scope of this department was to strengthen relations with the provider community through a more reliable, responsive, state of the art, and cost effective teleprocessing and automated business environment. Professional Affairs Representative: 3/1989 – 9/1989Served as liaison between health care providers and the plan for all lines of business (Blue Cross, Medicare, HMO). Assisted in the implementation of cost containment and quality assurance programs.Prospective Payment Auditor: 2/1987 – 3/1989Supported the development and maintenance of a new prospective payment system replacing a traditional cost-based payment system. Show less

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  Allied Services

  Sept 1996 - May 2010

  Regional Director

  Regional Director: 9/1996 – 5/2010 Responsible for the overall performance and development of six (6) offsite outpatient centers for the Lackawanna based Rehabilitation Division. Specific accomplishments include:1. Positive bottom line for all clinics collectively during my entire tenure.2. Developed new start up of two facilities.3. Implementation and automation of scheduling and charge entry systems.Chief Privacy Officer: 1/2003 – 5/2010, Chief Security Officer: 5/2005 – 5/2010 Responsible for implementing, managing, and enforcing Privacy/Security directives as mandated by the Health Insurance Portability and Accounting Act of 1996. These corporate responsibilities were added to my role as Regional Director. Specific accomplishments include:1. Developed corporate policies and procedures for all Privacy/Security standards. 2. Developed training program for current and future employees.3. Developed audit program to maintain ongoing compliance to Privacy/Security regulations. Show less

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  EDM Americas

  Aug 2010 - Sept 2014

  Solutions Executive

  Solutions Executive : 11/2013 – 9/2014Developed information management solutions to assist clients streamline their organizations by applying process expertise and technology to existing business process. Specific accomplishments include :1. Finalized contract with a large Health Care System involving the conversion of hard copy medical records into imaged Electronic Health Records. Project revenue of $1.5 Million.2. Finalized a service expansion with an existing large Pharmaceutical Client involving a common workflow application to process sample management forms. Annual revenue of $700,000.Client Solutions Manager: 9/2011 – 11/2013Part of Diversified’s solutions team that developed cost efficient, highly customized solutions for every phase of the information lifecycle. Significant on-site interactions with clients to promptly address issues, solve problems, mitigate risks and identify ways to improve upon service agreements/client satisfaction. Regional Operations Manager: 8/2010 – 9/2011 Directed all operational area managers for the Scranton based teams. Updated processes, procedures and operational practices to maximize performance metrics/service levels. Specific accomplishments included:1. Transition of operations of an acquired facility in Fairfield, NJ and its subsidiary in Barbados to conform to corporate requirements and standards. 2. Operational efficiencies resulting in a 6% reduction of labor expense to revenue Show less

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  Geisinger Health System

  Apr 2015 - now

  Operations Manager, Surgical Suites

  Responsible for attainment of performance measures sites, including patient satisfaction, employee satisfaction, physician satisfaction, financial performance, efficiency, and service excellence. Provides leadership, guidance, and administrative support for GCMC Surgical Suite Leadership team and staff members. Specific accomplishments include:. 1. Successfully moved from a 10 operating room suite into a 14 room state of the art operating room suite.2. Successfully developed and implemented a standard best practice charge description strategy for the operating room service line.3. Meet and exceeded budget for Surgical Services. Favorable $1,297,000 for Surgical Suite roll up.4. Facilitated cross functional team of emergency department professionals to improve patient throughput times. Project resulted in a decrease of 24 minutes resulting in a annual increase in revenue of $1.35 million dollars. Show less