Joseph M.

Experience

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  BMB

  Aug 2018 - Oct 2023

  Presalses & Implementation Specialist

  • Collaborated with the sales team to understand client requirements and provide pre-sales support, offering technical expertise in solution demonstrations, client workshops, and requirement gathering sessions.• Meet with clients following the sale of software packages to collect data and other information required to customize software systems while educating clients on how to use purchased software systems and customized system features.• Develop and deliver product demonstrations and presentations to clients.• Gather, analyze, and understand customers’ requirements in multiple industries such as banks, hospitals, telecommunication, and holdings while aiding in presales activities by preparing customized presentations and demonstrations for interested clients.• Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems while communicating with clients throughout the software customization process to obtain feedback and approval.• Ensures feasibility of the technical aspect of the Project implementation plan prepared by the Project Managers ensuring it is achievable and within the set time frame.• Develop and customize more than 20 enterprise solutions using software features and code for various job sectors (Supply chain, Banks Daily Journal & Client Files, Legal, NGOS, HR…) • Design highly technical solutions for the entire integrated solution components.• Document and deliver final product up to 100% efficiency, tailor end user and admin trainings while sharing consultancy time for future probably additional functionality.• Mentored and trained 3 junior implementation specialists, providing guidance on Laserfiche best practices, solution design, and workflow automation techniques. Show less

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  SER Group

  Nov 2023 - Jan 2025

  Professional Services Consultant

  • Collaborated with Sales, Project Managers, and technical teams to gather client requirements and address project challenges.• Provided pre-sales support by offering technical expertise in solution demonstrations, client workshops, and requirement gathering.• Prepared and submitted RFPs, RFIs, and tender bids for potential projects.• Conducted product demonstrations, client training, and educational workshops on software usage.• Developed project plans and managed software customization processes, ensuring timely delivery and client feedback.• Ensured technical feasibility and quality of project implementation plans.• Customized over 20 enterprise solutions for different sectors (supply chain, hospitals, banks, HR, etc.).• Mentored and trained junior implementation specialists on best practices and solution design.• Stayed up to date with the latest technologies and continuously improved processes for higher-quality deliverables Show less

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  LexisNexis Risk Solutions

  Jan 2025 - now

  Professional Servives Consultant

  • Showing a good understanding of compliance and sanctions risk management, relating it to product and service within the firm• Understanding customer use cases and requirements and in turn apply best practices for those customer implementations• Delivering installs, and configures of all applications to specified requirements providing technical training and transfer of knowledge• Demonstrating a very good knowledge in third party software interfacing with solutions, and performs the functional customization of the solution• Interacting with the Sales and Pre-Sales teams, including communications with prospects and tendering to the demonstration process.• Ensuring Project work is well defined. Changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion. Customer satisfaction is attended to throughout the engagement Show less