Fathy K.

Experience

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  Orbits Training Co.

  Jan 2011 - Jan 2016

  Instructor / IT Support

  CCNA, MCSA and Cambridge Certificate training, Diploma trainer, supported by technical and vocational training (Networking Diploma)Computer Maintenance (Software and Hardware)Provided network, software and desktop supportSafeguard the organization's data with adequate cyber-security measures.Installing and configuring software, hardware and networksInstall and upgrade computer components and software, manage virtual servers, and integrate automation processesInstall, configure, and maintain network hardware and software such as routers, firewalls, and switchesConfiguration and implementation various models of Cisco switches & routersMicrosoft Office Suite (Word, Excel, PowerPoint, Access) Show less

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  Hajin-tec

  Jan 2016 - Jan 2022

  IT Support Specialist

  Coordinate IT operations, project (ERP system), cost, time and scope. Design, develop, implement systems, policies and procedures.Configure and install various network devices and services [routers,switches, firewalls, load balancers, VPN, QoS].Installation and configuration of servers and active directory.administration of infrastructure services [ FTP, IIS, DNS and DHCP].Manage user accounts, credentials, permissions, access rights,storage allocations, and active directory administration.Troubleshooting Network Issues, User Domain Login IssuesProviding support for LAN&WAN, Voice & Polycom related issues Show less

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  Saharamsc

  Jan 2022 - now

  IT Manager

  Manage network and data security, firewalls, and backup systems.Troubleshoot technical issues to developers and work on fixing them.Configuration and implementation various models of Cisco switches & routers.Creating rational strategies for upgrading network software whenever a new updateTroubleshooting Network Issues, User Domain Login IssuesDemonstrate extensive technical experience working with large VoIP network using Cisco Voice solutions including CUCM, Unity Connection Voice Mail, CUCIMOC, SCCP, Jabber and SIP.designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail.VLANs, switchport configuration, layer two networking, and QOSInstall, configure, and maintain network hardware and software such as routers, firewalls, and switchesDeveloping new network troubleshooting strategies to help reduce downtime and decrease maintenance costs and Manage network servers and technology tools. Show less