Pratik Parikh

Experience

• 

  G4S Secure Solutions (India) PVT.Ltd

  Sept 2011 - Sept 2012

  Internal Security Officer

  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.• Drove operational improvements which resulted in savings and improved profit margins.• Conducted background verification of staff and employees as per client requirement.

• 

  Barclays

  Oct 2012 - May 2015

  Security Administrator

  • Conducting Security Risk Assessments of country offices, travel destinations and hotels to enable effective mitigation measures.• Conducting weekly, monthly, half yearly and annual audit of security equipment's installed in all bank branches.• Conducted security audits to identify vulnerabilities and give solutions for the same.

• 

  Innovsource Security Pvt. Ltd.

  May 2015 - Dec 2018

  Asst. Manager Security Ops.

  • Handled Maharashtra region security operations and recruitment.• Acting Key Account Manager (KAM) for clients like Forever 21, Jeena&Co, Hurix Digital and Abbott Healthcare, Giant Cycling World.Achievement: - Successfully managed the Abbott Healthcare project and also have been awarded as a significant contributor for the same.

• 

  StayVista

  Jan 2019 - Apr 2020

  Revenue Manager

  • Lead a team of 15 members and helped them improve their approach to achieve an elevated guest experience. • Implemented/revised the customer servicing processing in line with business objectives and corporate guidelines.• Strategized for achieving the cross-sales/up-sales targets; identified gaps/needs of the customer and promoted suitable products.• Effectively allocated tasks during peak duration and kept operations running smoothly.• Proactively undertook initiative of bringing down the customer complaints/escalations across projects; introduced regular communication and follow-ups with customers and inter-departments.• Formulating & implementing initiatives to achieve operational efficiency & targets while ensuring a consistently high level of quality on key deliverable including end-customer satisfaction.• Conducting regular performance reviews with the teams in terms of productivity and quality. Show less